iPhone 4 can't hear anything

[exests]

I have a strange situation,

When i want to call someone;
I can't hear anything.

When i answered a call from someone;
On the other line, he/she can't hear my voice or anything


BUT When i go to Viber App, then call someone on viber,
There's no any problem. Everything is fine.

#^?

Every opinion is very important for me. Thank you guys...

 

[saving107]

Reset your phone, set up as new (if you restore from back-up, the issue is more likely to return).

 

[exests]

Reset your phone, set up as new (if you restore from back-up, the issue is more likely to return).

is it common issue?
i just dropped the phone then that problem came up. everything just fine before i dropped it.. ?

 

[BlueGummiBear]

is it common issue?
i just dropped the phone then that problem came up. everything just fine before i dropped it.. ?

Don't you think that information would've been useful to tell us in your original post?

 

[nefan65]

what!?

 

[aDRock1154]

is it common issue?
i just dropped the phone then that problem came up. everything just fine before i dropped it.. ?

Dude, replace your phone.

 

[exests]

Dude, replace your phone.

----------

what!?

what what?

 

[mzd]

you could just have a loose mic connection.
try removing the wifi antenna and then disconnecting / connecting the top microphone cable.

steps for removing the wifi antenna: http://www.ifixit.com/Guide/Installing+iPhone+4+Wi-Fi+Antenna/6846/1

this shows the top mic cable (green box): http://www.ifixit.com/Guide/Installing+iPhone+4+Headphone+Jack+&+Volume+Control+Cable/4337/3#s15384

 

[exests]

you could just have a loose mic connection.
try removing the wifi antenna and then disconnecting / connecting the top microphone cable.

steps for removing the wifi antenna: http://www.ifixit.com/Guide/Installing+iPhone+4+Wi-Fi+Antenna/6846/1

this shows the top mic cable (green box): http://www.ifixit.com/Guide/Installing+iPhone+4+Headphone+Jack+&+Volume+Control+Cable/4337/3#s15384

Image

i already did that brother. please read my post carefully, if mic connection related problem then why Viber allows voices ??

 

[inselstudent]

Try calling someone with the headset plugged in your iPhone, maybe it's dirt in the headphone jack that makes your iPhone think the headset is plugged in? I know that doesn't really explain why it does work on Viber but still worth a try.

 

[mzd]

i already did that brother. please read my post carefully, if mic connection related problem then why Viber allows voices ??

sorry, i didn't see where you said you took apart the phone yet.
i thought there might be a loose connection because the iPhone uses the noise canceling mic at the top while you are on calls. it is possible that the Viber app does not use that top mic for noise canceling and just relies on the main mic at the bottom of your phone. i don't know how the third party apps work. just a suggestion anyway... it doesn't take long to open it up and tighten everything down under the wifi antenna.