iPhone 4 Exchange/Return

Discussion in 'iPhone' started by bookwormsy, Aug 9, 2010.

  1. bookwormsy macrumors 6502

    Joined:
    Jul 7, 2010
    #1
    Alright, so I have a few questions.

    1. I ordered an iPhone 4 from Apple Store Online on June 28. It arrived July 14. Does that mean I would have 30 days to return from June 28 or July 14?

    2. I had a problem with the activation so I went to an Apple Store and they gave me a new one. If I decide to return the iPhone, would I have a problem?

    3. How can I exchange the 16gb for the 32gb?

    Any help is appreciated, please no smartass comments. I legit want help.
     
  2. logahlok macrumors newbie

    Joined:
    Jul 21, 2010
    #2
    I think you have from June 28th, but I can't be sure of that. From what I've read on these forums, I doubt you can return it since it's not the original phone.

    Haha, I had the same deal--I wanted to switch from 16gb to 32gb, and calling AT&T didn't really help. It really varies from store to store from what I can tell depending on if they have it in stock. If they do, it's pretty simple to just exchange it then and there. But if they don't (probably the case), what they do is order you the 32gb at $300 and when it comes in, you can come back to the store to give them the 16gb and get your 32gb, which is when they'll refund your $200 for the 16gb.
     
  3. threezero macrumors 6502

    Joined:
    Aug 22, 2008
    #3
    do i have to do the 16gb to 32 gb exchange within 30 days? i'm going on a vacation and that will be real test of whether 16gb is good enough or not, however by the time i'm back it will be pass 30 days will apple still let me upgrade?
     
  4. Irish Rose macrumors 65816

    Joined:
    May 29, 2010
    #4
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

    Before 30 days, you can exchange it for the 32GB, after that period, no return/exchange.
     
  5. sn1pes macrumors newbie

    Joined:
    Jul 26, 2010
    #5
    What about those of us that ordered from ATT? I'm thinking about possibly upgrading to 32gb, how can I go about doing that?
     
  6. ErikAndre macrumors 6502a

    ErikAndre

    Joined:
    Nov 14, 2007
    Location:
    Florida
    #6
    Your 30 day return begins on July 14th, which means you have until August 14. It is stated in their policy.

    I also know they have a no-fee return policy, so if they won't let you exchange it, you can return it for full value and use the cash to get the bigger model. I'm sure they'd probably work with you, though.
     
  7. Charadis macrumors 6502a

    Joined:
    Jul 3, 2010
    #7
    You could be right, but I believe it is 30 days from when your card is charged or the item is shipped (ie, they should be the same day).

    Again, I could be wrong, but I'm pretty sure of it. OP, when was your card charged, or when was the phone shipped?

    -C

    Sent from my iPhone 4
     
  8. Irish Rose macrumors 65816

    Joined:
    May 29, 2010
    #8
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

    With AT&T, your 30 day period starts the day that your iP4 has been shipped.
     
  9. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #9
    That's incorrect. There stated policy is the 30 days start when the phone is shipped not received.
     
  10. Space Moose macrumors member

    Joined:
    Aug 5, 2006
    #10
    I'm sure if you raised a big enough stink, they'd accept it a day or two late.

    Then again, it is AT&T.
     
  11. Irish Rose macrumors 65816

    Joined:
    May 29, 2010
    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

    No they would not, sorry. If you check the AT&T help forum site, you see all the people who tried it, but were unsuccessful. AT&T is pretty strict with their return policy.
     

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