Do Apple replace home buttons for free if they're broken when the phone is still within its 12month warranty period?
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iPhone 4 Home Button Replacement
- Thread starter chizzer2003
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Probably depends on the damage? how did you manage to break the home button but nothing else?
Or did the home button just stop working? If it just stopped working then yes they should replace it with a refurb
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I've had my phone replaced twice for a faulty home button. Second time the Genius didn't even blink and replaced it straight away. Since the screen was also cracked, I was very pleased to get a free refurb
I've had my phone replaced twice for a faulty home button. Second time the Genius didn't even blink and replaced it straight away. Since the screen was also cracked, I was very pleased to get a free refurb
I am having a problem where mine works sometimes but sometimes it does nothing when i push it or it thinks i double click it when i hit it once. i can get it to do on demand at times. would they still replace it even if it just acting up intermittently?
That's exactly the same problem I am having too! Hopefully they replace it but I wouldn't get my hopes up, it depends on the genius you get...
Exactly the same problem I had with my 4 that I ended up getting replaced. As the Genius is messing around with it, I'm watching and thinking, "Great, it finally decides to work." But he just swapped the phone, and the next phone was SO much better, I never realized how bad my button was!
I'd take it in, if there's no evidence of accidental damage, I'd bet they just replace it for you.
What he said, Apple has two known issues, one is software based with the home button, the other is a hardware defect on certain iPhone 4 Home Buttons, so far I had two original phones replaced with newer ones, and it is night and day. So make an appointment and I am sure they will replace it.
Cool thanks guys! Thing that sucks though is the closest apple store is over an hour away, have to wait till the weekend to take it in.
as long as it's within warranty it shouldn't matter. Just remove the SIM if need be.
I went to the Covent Garden one today and i wasn't eligible for a replacement because he didn't think it was "necessary". He took my phone for thorough diagnostics and tests and despite the home button being extremely un-sensitive, he didn't think it would warrant a replacement. I find it crazy the difference between different staff at apple stores!
Just go in a few weeks and hopefully get another genius. I would have demanded a replacement though and asked to speak to the manager if he or she did not oblige. If there is something wrong with the phone and its still under warrantee, there should be no questions asked.
My phone is 3 months out of warranty. Does any know if they will charge me to replace just the home button, or if they'll charge me for a full replacement phone?
I had a similar issue. The home button on my 4S 64GB was not aligned correctly (twisted to the right) and had trouble responding occasionally when pushing it. I went to the Apple Store and they ordered one and replaced it for free last night...
... with a 16GB iPhone 4S. But that's another issue. Waiting for 10am to give them a call.
... with a 16GB iPhone 4S. But that's another issue. Waiting for 10am to give them a call.
Went to the apple store Saturday evening and i was able to get my phone replaced to problems or questions asked. there was a guy right next to me that was having the same issue. he didn't know that his phone was out of warranty, because its so hard to look that up, and raised all kinds of hell because he spent two hours waiting to find out he would have to pay $150 to have his home button replaced. he left very angry, i left very happy!
Moral of this story, the extra $99 for apple care paid off, and checking your warranty and scheduling your appoint ahead of time saves a lot of hassles!
Moral of this story, the extra $99 for apple care paid off, and checking your warranty and scheduling your appoint ahead of time saves a lot of hassles!
