iphone 4 (International problems)

Discussion in 'iPhone' started by chris217, Nov 19, 2010.

  1. chris217 macrumors newbie

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    #1
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    So i was in the US for a few weeks and i was thinking about buying an iphone 4 and bringing it back to the UK to use. i had doubts abouy whether it would work so i phoned apple care phone line and the guy said he thought it would work but wasnt sure so he phoned AT&T and got back to me and said that they ha confirmed it with him.

    He said because i was buying it outright i wouldn't be committed to any network!

    I got home and realised my sim was too big and freaked out, brought it down to my local apple store and the guy said it wouldstill work i just needed to swap my sim over for a micro sim... Did that and still no service.

    Went for genius appointment AND...phone won't work and never will and apple won't do anything to refund, swap or unlock the phone!!!

    I paid $754 for it and it is 100% their fault, surely this can't be the end!

    I'll be happy enough to get my phone unlocked if any of you can confirm that everything will work when converting from AT&T to O2!

    I know some networks iuse different frequencies for their data usage... Does anyone know for sure that the 3g/4g and calls will all work and up to the speed that iPhone 4 is supposed to provide?

    All comments about the situation i'm in are welcome too!!!

    Christopher
     
  2. robbieduncan Moderator emeritus

    robbieduncan

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    #2
    All iPhones sold in the US are locked to AT&T. This is ultra-common knowledge.
     
  3. zephxiii, Nov 19, 2010
    Last edited by a moderator: Nov 19, 2010

    zephxiii macrumors 6502

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    Jun 21, 2010
    #3
    You should never have bought an iphone4 from the united states. Ya should have bought an officially unlocked one from the UK.

    All iphones in the US are locked to AT&T, and will never be officially unlocked.
     
  4. Jare macrumors 65816

    Jare

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    Canada
    #4
    Someone will probably beat me to the punch but any iPhone sold in the USA is locked to AT&T, forever.
     
  5. MissyD macrumors member

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    May 29, 2010
    #5
    Sorry you have a phone you can't use but honestly, how is this a scandal?
     
  6. Geckotek macrumors G3

    Geckotek

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    Jul 22, 2008
    Location:
    NYC
    #6
    Your best bet is to sell it to someone that may be travelling or moving to the US. Then use that money to buy one in the UK.
     
  7. vachargerfan macrumors regular

    Joined:
    May 28, 2008
    #7
    If you don't sell it, depending on thee OS version and baseband, you could always jailbreak it and unlock it

    EDIT: Oops, I assumed it was activated. never mind, try to sell it
     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

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    Feb 19, 2005
    #8
    But oh so very scandalous!
     
  9. chris217, Nov 19, 2010
    Last edited by a moderator: Nov 19, 2010

    chris217 thread starter macrumors newbie

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    #9
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    Because 3 of apple's representatives blatently told me i would be able to put my uk sim into it!

    One would assume that if it was common knowledge, at least one of the apple representative would have known the answer!

    Don't be so cheeky, the reason why i phoned was to confirm what i had originally thought!

    It's a scandal because i've wasted 754 dollars and it's completely apple's fault...how can you not see that?

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    So because it was never activated on at&t i won't be able to get it unlocked?
     
  10. Small White Car macrumors G4

    Small White Car

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    Washington DC
    #10
    Actually it's AT&T's fault.

    It's their policy that causes this, and when the Apple guy (who didn't know) called them, AT&T lied to him.

    And, ok, the UK Apple guys didn't know either, but I can understand why they're not really knowledgeable about AT&T policy. I find it odd that you can't return it to Apple in the US, though. What have you tried? They have a 30-day return policy, I thought.
     
  11. OllyW Moderator

    OllyW

    Staff Member

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    Location:
    The Black Country, England
    #11
    If you read Apple's US iPhone page...

    http://store.apple.com/us/browse/home/shop_iphone/family/iphone?mco=OTY2ODA2OQ

    If you feel you have been sold something under false pretences, you'll need to contact Apple in the USA and make a complaint to them.
     
  12. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #12
    Why did you not tried it at the store / in the US?

    I think someone brought the packaged home hoping to resell it without trying it out.

    Latest iPhone 4 cannot be carrier unlocked right now.


    Yup. Some people don't do research, or "forget" to mention some other facts.
     
  13. Applejuiced macrumors Westmere

    Applejuiced

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    Location:
    At the iPhone hacks section.
    #13
    Guess you learned the hard way. Next time do some research and never take an Apples or AT&T's Reps word cause some are misinformed and most times will just take a guess. Now try to sell it on eBay or something.
     
  14. chris217 thread starter macrumors newbie

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    #14
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    Yeah but all the stores i went to had a "no commitment" option... So i decided to check that out and they actually told me reasoning... "because you're buying it outright, there is no commitment to any network and therefore any sim will work in it"... I'm just a simple lay persob who's never bought anything from apple before and not from america. I thought i was doing the sensible thing by contacting them directly... People can be so rude when they're behind a computer! It's a long story why i can't return, it was bought from a best buy and i've been in russia from 3 days after i bought it for the last 3 weeks and i'm here for another week! DISASTER!!
     
  15. samcraig macrumors P6

    Joined:
    Jun 22, 2009
    #15
    I'm missing the scandal part. At worst you were (unfortunately) given incorrect information. If that's the case - then you need to call the store you bought it from. No doubt your receipt has or can be referenced back to the salesrep. And if that's the case you can simply request a refund and they can explain the best way to return the phone.

    Dramaqueen antics....
     
  16. chris217 thread starter macrumors newbie

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    #16
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    Yeah but all the stores i went to had a "no commitment" option... So i decided to check that out and they actually told me reasoning... "because you're buying it outright, there is no commitment to any network and therefore any sim will work in it"... I'm just a simple lay persob who's never bought anything from apple before and not from america. I thought i was doing the sensible thing by contacting them directly... People can be so rude when they're behind a computer! It's a long story why i can't return, it was bought from a best buy and i've been in russia from 3 days after i bought it for the last 3 weeks and i'm here for another week! DISASTER!!
     
  17. TheNewDude macrumors 6502a

    Joined:
    Mar 17, 2010
    #17
    If it's been less than 30 days, I'm sure you can take it back to the Apple store in UK and see if they will exchange it for you. (I presume you still have the receipt or at least an emailed copy of it.)

    If not, then I would email Apple quoting there 30 day return policy.

    I don't think it says anything about not being able to return it in another country.





    EDIT, i'm sure there is an Apple store in Russia too.
     
  18. OllyW Moderator

    OllyW

    Staff Member

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    #18
    Apple UK is not the same company as Apple USA so they won't be able to offer a refund (as they didn't sell it in the first place).

    The only option is to contact Apple in the US and try and arrange it's return.
     
  19. samcraig macrumors P6

    Joined:
    Jun 22, 2009
    #19


    If you have access to email or a phone you can solve this.

    Disaster? Again - you're being a drama queen. Take a breath and man up. Instead of spending time posting on here you could be resolving your issue with a few phone calls to make the proper arrangements.

    Either you have the phone with you and it can be sent back. Or you can have someone back home do it for you.

    And even if you have to pay a premium to send it back in a timely manner (why you waited 3 weeks is beyond me) you'll still be better off than if you just take the loss.

    Or as someone else said - sell it to someone coming over here or sell it on ebay.

    No disaster or scandal.
     
  20. OllyW Moderator

    OllyW

    Staff Member

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    Location:
    The Black Country, England
    #20
    How did you take it to for a Genius appointment at the Apple Store to try and set it up on O2 if you've been in Russia since you bought it? :confused:
     
  21. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #21
    This is bad. I (like others in this thread) can rationalize a single phone-employee not knowing something and finding bad info and passing it along.

    But to have store employees in charge of selling phones outright lie to you...well that's a whole other thing.
     
  22. transam7816 macrumors regular

    Joined:
    Mar 7, 2008
    #22
    Can't you just jailbreak it and then unlock it so you can use it on any gsm network?
     
  23. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
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    Location:
    London
    #23
    It's just as likely (if not way more so) that those are not the exact words the employee used, rather what the poster thinks he remembers they said. I very much doubt any Apple Store employee in the US is not aware of the AT&T lock.
     
  24. asleep macrumors 68040

    asleep

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  25. QuarterSwede macrumors G3

    QuarterSwede

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    Colorado Springs, CO
    #25
    Post #7 has your answer.
     

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