I love this phone when it works. The screen and functions are unbelievable. But ever since I bought it, it drops calls, lags, and is just buggy overall. It really drives me crazy. Im going to be starting a new job soon that will require me to be on the phone with clients all the time, and I cannot have a phone that is dropping calls at this rate. It happens about every other week. But when it happens its like everything goes nuts. People tell me they called me and I dont have any missed calls. I'll also get voicemails and texts way later than when they were sent. Also sometimes I will have full service and texts just wont go out - even after I try restarting my phone. I love all the features this phone has, but seriously I need it to be a great phone first.. I feel like im going to be downgrading hard by going to a Bold 9700, but I need the quality phone. P.S. I have an case so its not an antenna issue. Anyone have any opinions, thoughts, or comments?