Iphone 4 - loose headphone jack

Discussion in 'iPhone Tips, Help and Troubleshooting' started by awintersdaybyth, May 13, 2013.

  1. awintersdaybyth macrumors newbie

    Feb 22, 2013
    As of today I have been having problems with my headphones staying connected to my iPhone. Basically, I think the headphone jack connection may be causing me problems - the jack on the headphones keeps popping out when there is the slightest touch on the phone itself when in a pocket for example (if I even very gently rotate the headphone lead it just pops out).

    I thought it might be the jack on the actual headphones which was the problem, but having tried four other pairs (and the same phones on an iPod), it seems that its the actual connection on the phone itself that has come loose.

    Im pretty sure my warranty expired some time ago, so was wondering:
    • Has anyone else had a similar problem?
    • If so is it something that you were able to get fixed at an Apple Store?
    • If you werent able to get it fixed at an Apple Store, can you recommend another way to fix it?

    I use my iphone on the go to listen to all my music and am not too keen to buy a new phone (or take an ipod with me everywhere) if this is something that could be fixable.

    Any help gratefully appreciated!
  2. Mrbobb macrumors 601

    Aug 27, 2012
    I am going to ask something stupid: Is the jack ALL THE WAY IN? Some times the jack is too tight, and you think if u push further the thing may break. Be sure the collar of the jack is all the way down in contact with the phone with no part of the barrel visible.

    But OK that is not it. The jack maybe worn, u can attempt to clean it. Am thinking a micro/miniature wire blush from a hobbyist shop. It that doesn't work then u would need to have the phone disassembled and the jack replaced.
  3. awintersdaybyth thread starter macrumors newbie

    Feb 22, 2013
    Theres no such thing as a stupid question apparently! But yes, I have made sure its all the way in - my thinking is it could be something thats fallen into the jack as it almost seems to want to push itself out quite easily.

    Thank you for the tip on the wire brush, I may give that a try.
  4. awintersdaybyth thread starter macrumors newbie

    Feb 22, 2013
    Problem solved!

    So just got back from the Apple Store and it turns out the cause was loads of pocket fluff had got into the connection and thats where the problem arose from.

    The good news is they were able to fix it with a special tool that dug out all the fluff free of charge.

    Not terribly exciting news, but thought I'd post in case anyone else ever has the same problem in the future :)

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