I created this thread so that people who had their iPhone orders cancelled can share stories of how they resolved their situations for the benefit of people who are still wondering what to do.
My Story:
I tried to place a pre-order for a 16GB iPhone 4 on 6/15. I started off by trying to order through AT&T's website for a while before giving up and focused instead on ordering through Apple's website. My Apple order went through at about 6:00 PM (EST) and I got the confirmation email later that night. I was both relieved and excited.
What I didn't know was that one of my attempts at AT&T actually went through, even though all I saw while trying to order from them were various error screens all indicating that my request couldn't be processed. Early on 6/17, I got an email from AT&T confirming my phantom order. Not knowing what else to do, I called and cancelled that order. I was concerned, but figured I'd done all I could do.
A day or two later, the news started breaking of orders being cancelled by AT&T and Apple. I started to feel very uneasy. Surely enough, I got an email from Apple at 5:00 AM on 6/22 saying my order was cancelled. I was despondent.
After a brief cooling off period, I decided I would just arrive at my local Apple Store early and hope for the best. It occurred to me that I should call AT&T and make sure that my eligibility date was reset so that I wouldn't find myself in another predicament when I attempted to purchase my new iPhone. They told me that it takes up to 72 hours for the cancellation in Apple's system to propagate into their system after which the eligibility would be properly reset. This was frustrating news.
Next, I called Apple Store support to see if I could expedite the process of getting my cancellation across the wire to AT&T. I was unable to get through on 6/22 because of excessive hold times. I tried again at 8:00 EST (when the Apple Store support line opens) on 6/23 and got through to a representative after about 5-10 minutes. I explained the situation. The man at Apple called AT&T and orchestrated the cancellation process through an AT&T supervisor. After another 10-15 minutes or so of holding, my eligibility was reset. I was in a better mood already. The Apple rep then said he could place a new order and coordinate with Apple's order fulfillment department to advance me through the queue of orders to compensate for my failed pre-order. Since I don't NEED to have the phone on release day (even though that was my original plan), I agreed to his proposal. He wasn't able to specify a precise delivery date, but it sounds like I'll be getting my phone no later than July 2nd. The Apple rep told me to keep an eye on my order status page and that the date of delivery should change once he's finished negotiating with the order fulfillment department.
So, it's not what I hoped for, but it's a solution I can accept after what I've been through trying to get an iPhone 4.
I'll update this post when I receive a more precise picture of when my iPhone will ship/arrive.
What's your story?
My Story:
I tried to place a pre-order for a 16GB iPhone 4 on 6/15. I started off by trying to order through AT&T's website for a while before giving up and focused instead on ordering through Apple's website. My Apple order went through at about 6:00 PM (EST) and I got the confirmation email later that night. I was both relieved and excited.
What I didn't know was that one of my attempts at AT&T actually went through, even though all I saw while trying to order from them were various error screens all indicating that my request couldn't be processed. Early on 6/17, I got an email from AT&T confirming my phantom order. Not knowing what else to do, I called and cancelled that order. I was concerned, but figured I'd done all I could do.
A day or two later, the news started breaking of orders being cancelled by AT&T and Apple. I started to feel very uneasy. Surely enough, I got an email from Apple at 5:00 AM on 6/22 saying my order was cancelled. I was despondent.
After a brief cooling off period, I decided I would just arrive at my local Apple Store early and hope for the best. It occurred to me that I should call AT&T and make sure that my eligibility date was reset so that I wouldn't find myself in another predicament when I attempted to purchase my new iPhone. They told me that it takes up to 72 hours for the cancellation in Apple's system to propagate into their system after which the eligibility would be properly reset. This was frustrating news.
Next, I called Apple Store support to see if I could expedite the process of getting my cancellation across the wire to AT&T. I was unable to get through on 6/22 because of excessive hold times. I tried again at 8:00 EST (when the Apple Store support line opens) on 6/23 and got through to a representative after about 5-10 minutes. I explained the situation. The man at Apple called AT&T and orchestrated the cancellation process through an AT&T supervisor. After another 10-15 minutes or so of holding, my eligibility was reset. I was in a better mood already. The Apple rep then said he could place a new order and coordinate with Apple's order fulfillment department to advance me through the queue of orders to compensate for my failed pre-order. Since I don't NEED to have the phone on release day (even though that was my original plan), I agreed to his proposal. He wasn't able to specify a precise delivery date, but it sounds like I'll be getting my phone no later than July 2nd. The Apple rep told me to keep an eye on my order status page and that the date of delivery should change once he's finished negotiating with the order fulfillment department.
So, it's not what I hoped for, but it's a solution I can accept after what I've been through trying to get an iPhone 4.
I'll update this post when I receive a more precise picture of when my iPhone will ship/arrive.
What's your story?
