Iphone 4 replacement return query

Discussion in 'iPhone' started by nocturnesa, Sep 7, 2010.

  1. nocturnesa macrumors newbie

    Joined:
    Aug 4, 2010
    #1
    Hi guys

    I bought the ip4 via the apple online store and it had a camera issue (blurring pics etc) so I got it replaced instore. Have been using the replacement for a couple of days now and its actually worse that my original with regards to signal reception, dropped calls and battery life. Moreover, the receipt they gave me showed that my warranty runs out in 6 months (although they will honour a year) and this was because the replacement is a refurb.

    I refuse to pay £500 only to get a refurb unit which has more issues after 3 days of using a brand new phone. So basically I want to return it within the 30 day period for a full refund. Is it possible to do that and what is the process? I have already booked an appointment with a genius for Saturday.

    Thanks!
     
  2. nocturnesa thread starter macrumors newbie

    Joined:
    Aug 4, 2010
  3. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #3
    You asked for it to be fixed/replaced under warranty, so you got a refurb.. These things happen.

    Just pop in store and ask again, they'll replace it again.
     
  4. nocturnesa thread starter macrumors newbie

    Joined:
    Aug 4, 2010
    #4

    Thanks for your reply. I actually want to know whether I can just return it for a full refund?
     
  5. marksman macrumors 603

    marksman

    Joined:
    Jun 4, 2007
    #5
    Are you still in your 30 day period from when you originally purchased the phone (not from when you switched it out.)
     
  6. nocturnesa thread starter macrumors newbie

    Joined:
    Aug 4, 2010
    #6
    Yes, the phone was shipped on 24 August.
     
  7. nocturnesa thread starter macrumors newbie

    Joined:
    Aug 4, 2010
  8. bstpierre macrumors 6502

    Joined:
    Mar 28, 2008
    #8

    I think so but the Genius you talk to on Saturday will be able to give you the definitive answer.
     
  9. jallenclark macrumors regular

    Joined:
    Sep 23, 2008
    #9
    just try to return it to the store, they are the only ones who can give you an accurate answer, did you try calling them? I don't understand why got a refurb though, I had issues with mine when it came out and when I returned it I got a brand new one not a refurb. Refurbs were only used for people outside the 30 days but less than 1 year I thought.
     
  10. Pez555 macrumors 68000

    Pez555

    Joined:
    Apr 18, 2010
    #10
    if you are within the 30 days your replacement should have been a brand new unit and not a refurb.
     
  11. r0k macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #11
    I'm in my return period but I don't plan on taking mine back to the Apple store. I experienced signal loss during the "death grip" so I placed a 3/4 inch x 1/2 inch piece of tape over the "death grip spot" and never saw the problem again.

    I now have an invisible shield (because my iPod Touch screen looks like an archeological dig) and a Rocketfish (Best Buy Cheapo) case. I have a "free" case on order from Apple scheduled to arrive conveniently when my 30 day return period runs out. I decided my phone could get a lot more scratching and damage from walking around for a month so I opted to spend some of my own money now rather than simply wait. Of course I don't see any death grip issues now either.

    Even though Apple provided you a refurb unit already, I would be amazed if they didn't offer you a refund. You could then simply buy another iPhone 4 and start a new 30 days if you wanted to. I suppose you could walk out of the store and walk back in between getting your refund and your new phone if it makes you (or Apple) feel better. What I don't suggest is letting 30 days lapse based on any verbal or other commitment to "extend" your refund term. If you aren't happy, get your money back while you can. You can then make a free decision to enter a new purchase if you have a mind to.
     

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