iPhone 4 screen and back shattered

Discussion in 'iPhone Tips, Help and Troubleshooting' started by vigu360, Sep 29, 2010.

  1. vigu360 macrumors member

    vigu360

    Joined:
    Oct 21, 2009
    Location:
    Canada
    #1
    Hey Guys, I dropped my phone and it shattered both my front and black glass and also I can see a crack on my screen. The phone itself looks real terrible as though someone stamped on it several times. I called Apple and they are sending me a replacement and I will be getting it tomorrow. Now that I have paid around 229 for the replacement will I be charged more if I send the device and they see that there's too much of damage or the 229 is flat rate? I spoke with senior iPhone advisor and she assured me that there won't be any more charge. I also requested an unlock iPhone 4, so will I be getting an unlocked one?
     
  2. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    Don't know about the unlock, but the cost should not be more
    It should be a flat rate
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    If it wasnt unlocked before the replacement wont be either. What carrier are you on? Are you in the US? Then you definitely not getting an unlocked iphone:D
    And you wont pay any more than the flat rate they charge for a replacement.
     
  4. vigu360 thread starter macrumors member

    vigu360

    Joined:
    Oct 21, 2009
    Location:
    Canada
    #4
    Thanks, I'm not from US and I didn't have an unlocked on before but the rep said that they might or may not send me the unlocked. So I have to wait until tomorrow to check. I love :apple: just because it's so easy to deal with replacements and their senior rep took care of the problem by all means.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    I agree. Their customer service is excellent.
     

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