iPhone 4 sync freezes during app updates with internal device errors

Discussion in 'iPhone' started by ozzyman500, Aug 1, 2010.

  1. ozzyman500 macrumors 65816

    Feb 4, 2009
    This is really getting frustrating. I'm trying different USB ports, restoring, etc. The past few times I've tried to sync my apps iTunes freezes, it gives me internal device errors, and I got this error where the file is not located. Is this happening anyone else or should I go about and try to get a replacement?
  2. April Dancer macrumors regular

    April Dancer

    Apr 11, 2006
    Surrey, UK
    Go and get a replacement. No normal usage of a phone should have you wanting to throw it at the wall. It sounds buggered.
  3. ozzyman500 thread starter macrumors 65816

    Feb 4, 2009
    I really don't want to go through the trouble but if these syncing problems keep coming up I guess I have to.
  4. Alonzo84 macrumors 6502a


    Dec 18, 2009
    North Carolina
    If iTunes is freezing, the issue isn't with the phone.
  5. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    +1. I had the itunes freezing issue a couple years back with my iPhone 3G and iPod Touch 2. I had to create a whole new account on my mac and transfer everything over. It turns out that iTunes got corrupted into the OS and had to start fresh as a new user. Took about an hour but have never had a problem since.
  6. Sixpack446 macrumors member

    Jun 24, 2010
    I had this issue on my 3GS a while back. I did the same as you and it's worked ever since.
  7. whocaresit macrumors 6502a

    Jul 18, 2010
    Hey ozzy,
    Try this: sync it overnight. Go to sleep.

    Wake up the next morning. Is it still frozen?
  8. kernkraft macrumors 68020


    Jun 25, 2009
    Don't throw it as it will almost certainly break. Return it for a full refund.
  9. spblat macrumors 6502a


    Jun 18, 2010
    Have you tried uninstalling and reinstalling iTunes? Do you have another computer to try restoring it with? Not a lot of information but it sounds like more of a computer problem than an iPhone problem.
  10. iHeartapple2 macrumors 6502


    Jun 29, 2010
  11. Shanewilliams macrumors 6502a

    Apr 3, 2010
    +1 for me as well! I had exact same issue and actually had to delete iTunes and download and install it all over again. Also, if you're running snow leopard do you have the most recent updates? I had an issue awhile back and my iPhone 4 wouldn't sync but it was solved when I ran software update. There was an update for syncing issues. I'm not talking the new iTunes either, I forgot what it was but it's obvious what it's for.
  12. helloimD4NNY macrumors regular

    Aug 15, 2009
    Las Vegas, NV
    Restart your iPhone 4, restart your computer, if all doesn't work call AppleCare. If they can't solve it, they will replace your 4. I'm sure it's just a software issue with your computer, not the phone.
  13. extraextra macrumors 68000


    Jun 29, 2006
    I dunno if you've tried everything just take it to the Genius Bar and explain your problem. If they can't fix it they will give you a new one.
  14. mad-dog-one macrumors 6502

    Aug 14, 2009
    Sounds like it may be either a computer or iTunes problem. My iPhone 4 works fine on iTunes and seems faster than it was on my iPhone 3GS. Maybe you could visit an Apple Store and have them checkout your phone. You'll love it when you get around this problem.
  15. AbSoluTc macrumors 601


    Sep 21, 2008
    You answered your own question. If the phone is giving you an issue, try it on another computer. If it's still having a problem, logic dictates the phone has an issue. If normal means of troubleshooting do not resolve the phone issue (restart/power cycle), then you have a defective device and it should be returned.

    Easy and simple. People make things too hard these days. :cool:
  16. iPhoner99 macrumors newbie

    Apr 15, 2010
  17. LordOBoogie macrumors 6502a


    Jun 18, 2009
  18. marksman macrumors 603


    Jun 4, 2007
    He means your computer obviously.
  19. ozzyman500 thread starter macrumors 65816

    Feb 4, 2009
    I've reinstalled iTunes downloaded from Apple's website and I deleted the iOS 4 firmware and downloaded it again and from the first sync all my apps seems to be okay. If it continues again I will call Apple. Thanks everyone.

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