iPhone 4 Unlock Status After Replacement

Discussion in 'iPhone' started by vito, May 10, 2011.

  1. vito macrumors 6502a

    Apr 4, 2006
    Manchester, UK

    Just had my iPhone 4 replaced by Apple due to a hardware fault.

    The original unit was unlocked by Three UK, genius said the unlock would carry over. Three UK rep said it's another £15!

    Anyone come across this before?

  2. ZombieZakk macrumors 6502

    Feb 23, 2011
    you have to have the new device unlocked whether Three will do it for you i do not know but the unlock is based on the imei so it cannot just carry over its not tied to the sim. you will need to have the new device unlocked.
  3. iFiend macrumors 65816

    Feb 28, 2011
    Rep has no clue. Your replacement is always why you had before - make, model, and carrier status.
  4. 0007776 Suspended


    Jul 11, 2006
    Did you try putting another SIM in? I would assume that Apple would see your previous phone had been unlocked and give you an unlocked one as a replacement, but the only way to know for sure is to insert a SIM from another carrier.
  5. vito thread starter macrumors 6502a

    Apr 4, 2006
    Manchester, UK
    I did say to the Three rep that the iPhone 4 developing a hardware fault isn't my fault and I shouldn't have to pay twice!

    Thanks, I had thought that would be the case!

    I'm at work and I usually only try a SIM when I'm travelling, I'll see if someone has a Micro SIM I can test

    Thanks everyone :D
  6. PaulyD macrumors 6502


    Nov 16, 2010
    I wondered the same, have an unlock going through with Orange and now my home button is getting a bit funny (typical good timing)

    Sometimes needs a few goes to get multitasking up, pressing home button once doesnt always register etc

    I knew it was based on IMEI but wondered if this would be carried over if I get it swapped at an Apple store - thought it would but be good to know first hand
  7. ckc macrumors regular

    Nov 13, 2010
    I had a 3GS that was unlocked by O2 but a few months later developed a problem (nothing to do with the unlock) . I went to my local Apple store where they swopped out the phone but when I tried to use it in Asia a couple of months later I found it locked to Vodafone.

    On my return I went back to the Apple store and pparently when Apple replaced the 3GS phone they could see from their system that the unlock did not carry over and as it had a Vodafone sim in it when it was replaced it locked to Vodafone.

    Apple could not unlock it, nor could Vodafone as the phone was not originally supplied by them. As Apple did not have any refurbished 32gig unlocked 3GS phones available they gave me a brand new 32gig unlocked iPhone 4 as a replacement and an apology for the inconvenience.

    Typical Apple customer ethos :)
  8. The Californian macrumors 68040

    The Californian

    Jan 17, 2009
    Surfers Paradise
    Gotta love em!
  9. barachus macrumors regular

    Jul 9, 2010
    i had my 4 swapped over because of a dodgy home button and the 'genius' told me that the imei lock state of the old phone is carried over to the new imei automatically, i took her word for it
    now i think i better go and try another sim in it!
  10. Bobbytoad macrumors member


    Nov 18, 2010
    If your phone is unlocked by your network ie o2 three etc then the refurb/replacement handset you get from Apple will also be UNLOCKED. This is from experience returning an unlocked o2 handset, genius confirmed replacement would be the same!
  11. MaxBurn macrumors 65816


    Nov 25, 2010
    Given how good apple is at these things i would think there is some sort of method going on in the background to exchange your IMEI just like we know there is one for the serial numbers. I know my old serial number shows as returned in the warranty checker. I know that took a day or so to process so if you take it home and itunes doesnt say you are unlocked right away wait a day and try again.

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