Ok, someone asked me to retrieve the information from this iphone 4 only. They do not want to reset or erase, they only want the info from the phone. Reset is not an option and they have never backed it up. They don't want to pay for a new screen or otherwise, they just want the songs and pics off the phone. Apparently, she dropped it in the toilet or something, did the rice things to dry it out but the screen no longer works. Black, no lights at all. Not sure if the touchscreen works or not. 1) I have been able to get it to charge 2) I have been able to connect to itunes (my computer, not hers, never been synced on this one) 3) have no idea what the screen holds because it is black. Here is the issue. She has a passcode. I cannot see the contents of the phone unless the passcode is inputed (apparently). Again, from not being able to see if the phone is on or not, I have no idea what the screen holds. 1) Tried to install the newest version of itunes, same thing, needs passcode. 2) she claims she has never backed it up before 3) She claims the computer she used for the phone doesn't work anymore 4) tried Ifunbox, but it won't connect without the passcode in itunes. So a lot of unknowns here so just working with what I have (and for free, but I don't mind, a friend is a friend). Any help on this one? Just need to see the contents of the phone and copy them to a USB or computer, but maybe easier said than done, huh?