Guys,
I've had a bit of a run-in with a genius at one of the Apple Stores in the UK yesterday. My iPhone has developed a wobbly home button, it's still working fine, but it make a strange noise when you press on it and it feels loose somehow, like it's not seated properly.
So I take it to the genius bar to see if they'll swap it out for me as it's clearly not as it should be. The first genius plays around with it, says he can't feel the (obvious) difference. Tells me that it might be because I've got too many apps running in the background (WTF?!) and then says that there is a lot of dust in the dock connector. So he takes the phone away to clean out the dock connector using canned air. (Correct me if I'm wrong, but I thought this wasn't recommended as it can get dust under the screen?)
He comes back, and says that he's cleaned it and that he "has never seen this much dust in a connector". I don't know how this is related to my home button being loose He then says that because I'm a day before the end of my warranty and he can't replicate the issue, he can't swap it out for me and that really he had other people waiting in the queue to help. Fair enough.
So I talked to his manager, who also denied that the home button was broken. He finally admitted that it doesn't feel right after comparing it with all the iPhone 4 display models they had in the store. But he said that since it's still responding, he won't swap it out for me, as it's not an issue.
Any ideas what I should do next? It really is a really annoying issue, so I'd like to see it rectified. I'm under the impression that they just wouldn't swap it out for me because my warranty is almost out, so maybe they got the feeling that I was trying to find an issue on a working phone just to get a replacement within the warranty?
Sorry about the long post! Would appreciate any help...
I've had a bit of a run-in with a genius at one of the Apple Stores in the UK yesterday. My iPhone has developed a wobbly home button, it's still working fine, but it make a strange noise when you press on it and it feels loose somehow, like it's not seated properly.
So I take it to the genius bar to see if they'll swap it out for me as it's clearly not as it should be. The first genius plays around with it, says he can't feel the (obvious) difference. Tells me that it might be because I've got too many apps running in the background (WTF?!) and then says that there is a lot of dust in the dock connector. So he takes the phone away to clean out the dock connector using canned air. (Correct me if I'm wrong, but I thought this wasn't recommended as it can get dust under the screen?)
He comes back, and says that he's cleaned it and that he "has never seen this much dust in a connector". I don't know how this is related to my home button being loose He then says that because I'm a day before the end of my warranty and he can't replicate the issue, he can't swap it out for me and that really he had other people waiting in the queue to help. Fair enough.
So I talked to his manager, who also denied that the home button was broken. He finally admitted that it doesn't feel right after comparing it with all the iPhone 4 display models they had in the store. But he said that since it's still responding, he won't swap it out for me, as it's not an issue.
Any ideas what I should do next? It really is a really annoying issue, so I'd like to see it rectified. I'm under the impression that they just wouldn't swap it out for me because my warranty is almost out, so maybe they got the feeling that I was trying to find an issue on a working phone just to get a replacement within the warranty?
Sorry about the long post! Would appreciate any help...
