Iphone 4 Wont back up or sync to itunes 10

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mj0605, Aug 30, 2011.

  1. mj0605 macrumors newbie

    Aug 30, 2011
    just wondering if anyone can help. i am pulling my hair out.

    i upgraded to itunes 10 and since doing so have not been able to update my iphone 4. when i plug my iphone in itunes recognises it but just freezes on step 1 of 5 backing up.
    i have left it for hours and it doesnt budge.

    it does say when i plug my phone in that a new update is available and if i click continue it says that i have unbacked up content which should be backed up before i upgrade, ive tried clicking continue and later with the same result of itunes freezing.
    im running windows 7.
    any help would be greatly appreicated.

    Thank you.
  2. jdedl macrumors newbie

    Nov 28, 2009
    I HAD the same problem.

    Tried everything.
    The solution was - uninstall itunes completely. then reinstall.
    That should do it! It worked for me.
    Good Luck
  3. mj0605 thread starter macrumors newbie

    Aug 30, 2011
    what do you mean un install itunes completely?
  4. Mappy macrumors newbie

    Sep 14, 2011
    Same issue!


    I have the exact same issue! Did you find a solution???
  5. mj0605 thread starter macrumors newbie

    Aug 30, 2011
    i still have had no luck. i have uninstalled itunes twice.
    i am able to back up my ipod (3yrs old) and i was able to back up my ipad recently, but still no luck with my iphone. when i sync my iphone with my house mates computer it backs up fine.

    its really annoying me that i can sync and back up my ipod but not my iphone, but it syncs fine on another computer.
    i might try resotring the phone and see what happens.
    i wil let you know.
    please may you notify me if you find a solution to this?\

    kind regards

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