Iphone 4 Wont back up or sync to itunes 10

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mj0605, Aug 30, 2011.

  1. mj0605 macrumors newbie

    Joined:
    Aug 30, 2011
    #1
    Hi.
    just wondering if anyone can help. i am pulling my hair out.

    i upgraded to itunes 10 and since doing so have not been able to update my iphone 4. when i plug my iphone in itunes recognises it but just freezes on step 1 of 5 backing up.
    i have left it for hours and it doesnt budge.

    it does say when i plug my phone in that a new update is available and if i click continue it says that i have unbacked up content which should be backed up before i upgrade, ive tried clicking continue and later with the same result of itunes freezing.
    im running windows 7.
    any help would be greatly appreicated.

    Thank you.
     
  2. jdedl macrumors newbie

    Joined:
    Nov 28, 2009
    #2
    I HAD the same problem.

    Tried everything.
    The solution was - uninstall itunes completely. then reinstall.
    That should do it! It worked for me.
    Good Luck
     
  3. mj0605 thread starter macrumors newbie

    Joined:
    Aug 30, 2011
    #3
    what do you mean un install itunes completely?
     
  4. Mappy macrumors newbie

    Joined:
    Sep 14, 2011
    #4
    Same issue!

    Hi

    I have the exact same issue! Did you find a solution???
     
  5. mj0605 thread starter macrumors newbie

    Joined:
    Aug 30, 2011
    #5
    nope..
    i still have had no luck. i have uninstalled itunes twice.
    i am able to back up my ipod (3yrs old) and i was able to back up my ipad recently, but still no luck with my iphone. when i sync my iphone with my house mates computer it backs up fine.

    its really annoying me that i can sync and back up my ipod but not my iphone, but it syncs fine on another computer.
    i might try resotring the phone and see what happens.
    i wil let you know.
    please may you notify me if you find a solution to this?\

    kind regards
     

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