Iphone 4 won't download new msgs. from comcast

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jonnyz1245, Oct 22, 2010.

  1. jonnyz1245 macrumors newbie

    Joined:
    May 8, 2005
    #1
    This began yesterday morning. I was at breakfast and tried to get my email for work. I normally just hit the email tab and whatever is new on the comcast server shows up on my phone. This morning...nothing. No matter how many times I did it it just stayed on the last msg downloaded from last night. When I got home a couple hours later and checked comcast webmail from my laptop, I had 30 new msgs.


    So, I deleted the account on my phone and set it up again. NOW, it downloads the 25 msgs at a time BUT the last date is Sept 20 2010. It only pulls msgs from a month ago ?!?!

    I called apple, they said it's comcast issue. I called comcast, they say its apples issue.

    I restored settings this morning doing a complete reset of phone and erasing all data. Still same thing.

    I can send and receive emails from gmail etc. Its only my comcast.net account that will not retrieve new msgs and is stuck in last month? The tough thing is that its where all my work email goes so I need to have access to it on my phone.

    I am totally confused.

    Help!!
     
  2. mgamber macrumors 6502a

    mgamber

    Joined:
    Jun 12, 2008
    Location:
    1966
    #2
    Comcast definitely changed something at their end. Until about two days ago I was able to use their app to check mail, voice mail, call list (I use them for the landline, also) and so on. After that, mail works and nothing else. Instead, I get a message telling me that I need to be a Comcast customer to use Comcast services. Considering what I pay every month, I'm not sure if I could be more of a Comcast customer so I emailed in a report today. I suspect they'll contact me about it some time in March.

    Even when it did work "correctly" their app wasn't right. The badge on the icon would indicate that I had 100+ emails. When I started the app it would show that I had 100+ but there would only be a couple listed that hadn't been read. I'd bring one up and the badge would disappear entirely. Bizarre.
     
  3. mohangbits macrumors newbie

    Joined:
    Oct 24, 2010
    #3
    mostly comcat issue.

    The other mail providers doesn't have this issue. I sync Outlook Mail, GMail, Yahoo on my iPhone. Everything works fine for me..
     
  4. hahnelju macrumors newbie

    Joined:
    Oct 27, 2010
    #4
    comcast on iphone won't download

    I'm having the exact same issue with my comcast emails not downloading on my iphone. Started on Monday Oct 29th. Says it can't find the server, but my yahoo is working fine, and my comcast emails are loading on the website. So it appears to be either an iphone issue or a comcast issue not sending to iphone. They are loading in my outlook just fine on my desktop.
     
  5. mdwsta4 macrumors 65816

    Joined:
    Jul 23, 2007
    #5
    this happened to me, but on verizon and on my MBP. verizon insists it's not them, but my email worked fine before starting to use their service.
     

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