iPhone 4S Arrives with Dead Pixel

Discussion in 'iPhone' started by Mr Jinks, Oct 18, 2011.

  1. Mr Jinks macrumors newbie

    Joined:
    Jan 27, 2010
    #1
    Arrived on launch day in UK, turn it on and find a dead pixel right in view.

    Obviously I want a replacement but do Apple Stores have them in stock to replace ?? I don't fancy a refurb given its not my fault.
     
  2. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #2
    They do not have refurbs 3 days after launch. Think man, think.
     
  3. fat jez macrumors 68000

    fat jez

    Joined:
    Jun 24, 2010
    Location:
    Glasgow, UK
    #3
    yes they will have replacements and no they won't (yet) be refurbs. How quickly do you think Apple can get back a faulty phone, repair/replace the faulty part and ship it back out to the stores?
     
  4. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #4
    It will not take them too much longer and there will be no shortage when I hear what people return their phone for!:p
     
  5. fat jez macrumors 68000

    fat jez

    Joined:
    Jun 24, 2010
    Location:
    Glasgow, UK
    #5
    That's a good point, I've just realised that I've never seen an iPhone in the refurb store. I reckon it will still take a good 5-10 days before returned phones make it back to stores as replacements.
     
  6. TM WAZZA macrumors 68000

    Joined:
    Sep 18, 2010
    Location:
    Hamilton, New Zealand
    #6
    Probably a month until we start seeing refurbs no?
     
  7. Sellador macrumors newbie

    Joined:
    Nov 13, 2010
    #7
    I think Apple's policy was exchange on >5 stuck pixels and 2(not sure with this one, but definitively lower than 5) dead pixels
     
  8. Stella macrumors 604

    Stella

    Joined:
    Apr 21, 2003
    Location:
    Canada
    #8
    Under consumer protection in the UK can't you just return the phone and ask for your money back - you must be well within the time limit?

    Then buy another one soon after and hope you have better luck!
     
  9. iSaxon macrumors 6502a

    iSaxon

    Joined:
    Jun 19, 2010
    Location:
    Pittsburgh, PA
  10. ZBoater macrumors G3

    ZBoater

    Joined:
    Jul 2, 2007
    Location:
    Sunny Florida
  11. ToddyT macrumors newbie

    Joined:
    Oct 12, 2011
    #11
    How did you get the iPhone?

    If you purchased it online, be aware that you need to return it through the online store within 10 days and then they will give you a new one.

    You won't get a new one from an Apple Store if you purchased online because they can't undo the online transaction and then put through a new one for you. The Apple Retail store and Apple Online store are two different entities, so they can't exchange the other one's transactions/purchases.

    Just wanted to make you aware of this.

    If purchased in store, return in store and they will be able to exchange it for another new one. They may or may not have backup storage of your specific model. Just see how it goes.
     

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