iPhone 4S - Dead Pixel/Dirt stuck behind screen.

Discussion in 'iPhone' started by OMGbrandon, Oct 14, 2011.

  1. OMGbrandon macrumors 6502

    OMGbrandon

    Joined:
    Jun 29, 2010
    Location:
    Miami, FL
    #1
    Wow, you'd think I wouldn't notice.
    Walk out of store, put in pocket, get home, start playing with it.
    BOOM there it is! Center screen.
    What should I do?
     
  2. Netherscourge macrumors 6502

    Joined:
    Oct 11, 2011
    #2
    Take it back and demand a new one. (If they have any left in stock)

    Don't stand in the purchasing line - go to the Customer Service desk, or whatever they call it. You shouldn't have to wait in line again.

    Show them the defect and tell them you want a new one.
     
  3. OMGbrandon thread starter macrumors 6502

    OMGbrandon

    Joined:
    Jun 29, 2010
    Location:
    Miami, FL
  4. Pink∆Floyd macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #4
    ...why? :confused:

    If you were man enough to whine about it here, you might as well do it in real life and get a replacement...

    Whining about it here wont get you anything :confused:
     
  5. OMGbrandon thread starter macrumors 6502

    OMGbrandon

    Joined:
    Jun 29, 2010
    Location:
    Miami, FL
    #5
    Talked to apple, they said I have to go to the point of sale. (ATT)
     
  6. demicrown macrumors newbie

    Joined:
    Oct 17, 2011
    #6
    I signed up for this forum just to reply to this thread and share my experience. Got a new 4S, which is awesome coming from a 3GS, and there was a very conspicuous dead pixel on the screen. Probably a cluster of them for it to be so obvious, but just in one spot.

    I bought it at Radio Shack (which agreed to give me a new one, but not for a while since they were completely sold out) but took it to the Apple Store for evaluation. The "genius" I saw said that it was within acceptable parameters and that I'd just have to live with it.

    I made an appointment at the same store the very next day and saw a different genius, who looked at the dead pixel, nodded, and promptly got me a replacement. The new phone actually has a dead pixel too, but it seems to be just one and, frankly, I sometimes can't find it even when I'm looking for it. It's fine by me and I've been enjoying the 4S tremendously since.

    I guess the moral of my story jibes with what I've read on other forums: a lot depends on the whims of a particular genius, so if you don't get the help you want the first time, come back (or go to a different store) to see another.

    Best of luck!
     
  7. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #7
    As you just purchased from AT&T see if they will replace it. They should for waht ever reason within the 30 days. If a iPhone needs to be repairs, AT&T will alwasy send you to the Apple store.

    Yours just needs to be replaced.

    Do a backup and head out!
     

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