iPhone 4S dropped & damaged - what are my options?

Discussion in 'iPhone' started by ArkabaS, Oct 26, 2011.

  1. ArkabaS, Oct 26, 2011
    Last edited: Oct 26, 2011

    ArkabaS macrumors member

    ArkabaS

    Joined:
    Dec 3, 2004
    Location:
    The Moon
    #1
    Hi everyone,

    I apologize in advance if this is a common question. I'm posting on the behalf of a good friend who unfortunately lost grip of his brand new iPhone 4S and dropped it onto a concrete sidewalk. There is now a tiny crack in the front glass plus the metal antenna is all scratched to hell :eek: This was pre-ordered online and it arrived on Oct. 4th (release date).

    What are my friend's options? Obviously he would prefer a new, unsratched and uncracked iPhone. I know this is technically the owner's fault, but come on people, **** happens and it absolutely sucks to have an expensive, brand new phone damaged, especially after waiting all this time to upgrade. Please don't post smart ass responses. Please have some sympathy and understanding.

    Thanks in advance for any help. Again, neither my friend nor I are trying to cheat Apple. We are just trying to ameliorate an unfortunate situation. I have been an Apple customer since Macintosh Classic II and I showed my friend the light a few years ago and he now has an iPad, iMac, MacBook Air, and iPhone.
     
  2. watchthisspace macrumors 6502a

    Joined:
    Apr 11, 2010
    #2
    Go to an Apple Store, tell an assistant the truth. Chances are they'll be nice and replace it.
     
  3. Sith Vol macrumors 6502

    Joined:
    Oct 7, 2011
    Location:
    Memphis, TN
    #3
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    Buy AppleCare+ and take it into Apple Store and get a replacement for $50.
     
  4. vitzr macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #4
    I've found that all one needs to do, is what you suggested above. It's my normal approach anyway. Apple has always has been very good to deal with. It's one of the reasons I've remained a very satisfied Apple customer.
     
  5. maclook macrumors 65816

    Joined:
    Nov 2, 2008
    #5
    I did that with my iPhone 4 but I read that Apple was going to stop giving away free replacements. It makes sense given their introduction of AppleCare+.
     
  6. ijohnbro macrumors regular

    Joined:
    Oct 27, 2010
    #6
    take a screen protector to crack, and some fine sand paper to work out scratches on antenna. Give you a chance to really fix er up
     
  7. ibuyufo macrumors 6502

    Joined:
    Sep 22, 2007
    #7
    Pay $200 and he'll have a shiny and new iphone 4S.
     
  8. imaginex20 macrumors 65816

    imaginex20

    Joined:
    Jun 17, 2009
    #8
    if he purchased on american express card he can make a claim.
     
  9. phearx macrumors regular

    Joined:
    Jun 25, 2010
    #9
    I liked your original comment better lol.
     
  10. GTGeek88 macrumors newbie

    Joined:
    Oct 15, 2011
    #10
    Yeah, many credit cards have accidental breakage insurance that covers you for the first 30, 60, or 90 days. Some increase your warranty, also. My daughter broke her iPod Touch with 18 hours of getting it (ggrrrrr!!) and the CC company paid for the repair. I used MissionRepair.com and was very satisfied.
     
  11. FreakinEurekan macrumors 68040

    FreakinEurekan

    Joined:
    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #11
    Best answer. Plus he gets one more chance to do it in the next 2 years.
     
  12. MayBee macrumors 6502

    Joined:
    Oct 21, 2011
    #12
    get the applecare+... there is high chance it will happen again. I have dropped my previous phone like 3 or 4 times within 2 years...
     
  13. Dangerous Theory macrumors 68000

    Joined:
    Jul 28, 2011
    Location:
    UK
  14. oshia86 macrumors regular

    Joined:
    Sep 15, 2011
    #14
    Hasn't Apple been getting away from doing one free replacement? Try your luck at the Apple store. If that doesn't work out, then pay the fee to get a new phone. I would suggest your friend get a good case as well, since he has broken a 4s so quickly.
     
  15. nippyjun macrumors 65816

    Joined:
    Jul 26, 2007
    #15
    They shouldn't replace people's phones like this unless they have AppleCare plus.
    It's not fair to those who have paid extra for the plus.
     
  16. FreakinEurekan macrumors 68040

    FreakinEurekan

    Joined:
    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #16
    I'm all for good customer service, but I agree with you. Apple has a very fair non-warranty repair policy where you swap phones for $199. They have a quite reasonable $99 extended warranty with accidental damage coverage. They even allow you to buy AppleCare+ on your replacement phone for $49 if you have to do a non-warranty swap.

    These are all reasonable and consumer-friendly policies, but some people (not necessarily talking about OP but others here on MR) seem to think they're "entitled" to more.
     
  17. ransomed macrumors newbie

    Joined:
    Oct 27, 2011
    #17
    Applecare+

    Applecare+?

    First thing is...I'm pretty sure they consider it fraud when you purchase insurance after an incident and then try to claim the incident.

    Secondly, I was told you can't purchase Applecare+ separate from your phone's purchase. The rep at Sprint said that even if you walked out of the store and then decided to go ahead and get Applecare+, they couldn't sell it to you.

    Do a quick search on the Goog and you should be able to find replacement parts for it. I think the screen assembly alone is gonne be $130-$150, and a replacement antenna is prolly gonna run a few bucks as well. It'll take some TLC, but it can be done.

    Might be other ways to do it, but this is the most honest approach. Just my two cents.
     
  18. OneMike macrumors 601

    OneMike

    Joined:
    Oct 19, 2005
  19. sviato macrumors 68020

    sviato

    Joined:
    Oct 27, 2010
    Location:
    HR 9038 A
    #19
    Pay $200 and have the phone replaced. It was an accident and unfortunately those are the consequence.
     
  20. ransomed macrumors newbie

    Joined:
    Oct 27, 2011
    #20
  21. FreakinEurekan macrumors 68040

    FreakinEurekan

    Joined:
    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
  22. scarez macrumors newbie

    Joined:
    Oct 26, 2011
    #22
    My understanding as I just actually called Apple today to get AppleCare + for my phone is that if you did not purchase the extra coverage at the time of purchase on the phone, then you will have to call Apple to get it. You do have until Nov 14th according to their website.

    In talking to them it sounded like they would be allowing a very small grace period for AppleCare+ even after the Nov 14th date. Normally AppleCare can be purchased up to a year after date of product purchase.
     
  23. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #23
    You can buy it until 11/14 as a special one time exception.
    Also you have a 14 day return.
     
  24. FreakinEurekan macrumors 68040

    FreakinEurekan

    Joined:
    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #24
    30 days for iPhone.... but not on a damaged phone...

    http://store.apple.com/us/open/salespolicies
     

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