Hi everyone, I apologize in advance if this is a common question. I'm posting on the behalf of a good friend who unfortunately lost grip of his brand new iPhone 4S and dropped it onto a concrete sidewalk. There is now a tiny crack in the front glass plus the metal antenna is all scratched to hell This was pre-ordered online and it arrived on Oct. 4th (release date). What are my friend's options? Obviously he would prefer a new, unsratched and uncracked iPhone. I know this is technically the owner's fault, but come on people, **** happens and it absolutely sucks to have an expensive, brand new phone damaged, especially after waiting all this time to upgrade. Please don't post smart ass responses. Please have some sympathy and understanding. Thanks in advance for any help. Again, neither my friend nor I are trying to cheat Apple. We are just trying to ameliorate an unfortunate situation. I have been an Apple customer since Macintosh Classic II and I showed my friend the light a few years ago and he now has an iPad, iMac, MacBook Air, and iPhone.