iPhone 4S replacement question.

Discussion in 'iPhone' started by Caris, Oct 12, 2011.

  1. Caris macrumors 6502a

    Caris

    Joined:
    Sep 25, 2006
    Location:
    Newcastle Upon Tyne, UK
    #1
    Yes, already!

    I'm just curious, if my 4S was faulty on Friday (dead pixel etc) with Apple not having refurbs yet would they just swap it over with a brand new boxed one?

    I know it's unlikely, it just something I've always wondering about product launches.
     
  2. vitzr macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #2
    I cant' speak for Apple stores, because the iPhone is the only thing I don't buy from them.

    I get mine from AT&T, and they check it during the sale, if it's not right they give me a new one right on the spot.

    It's happened to me before. There's no way to beat AT&T for great customer service and friendly assistance.

    When I buy via AT&T online, it's the same thing, if I receive a faulty phone, they send a replacement right away, overnight, free shipping. It's why I've stayed with AT&T for 12 years, they have always had the best service and support.
     
  3. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #3
    Apple has phones pre-designated as replacement phones made in the factory.
     
  4. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #4
    Ugh. Since everyone has stalked their phones now we're moving onto the lovely OMG my phone is bad I need a new one! threads.

    If you really have a legit issue there are usually replacement phones on hand in brown boxes. Same was true for my iPad.
     
  5. CSMchris376 macrumors regular

    Joined:
    Mar 13, 2010
    Location:
    Illinois
    #5
    I agree. We have an AT&T Corporate store right here in town. I've known many of the sales staff and the manager for many years. I've been a customer for 16 years, since 1995. When I bought my daughter's iPhone 4 last year we brought it home and there was a problem with the camera. I brought it back to the AT&T store and they replaced it right away with a new one. Granted it was only 24 hours old, but they were more than accomodating at the store. My experience with AT&T has always been positive and I will stay with them until they provide me with a reason not to. I have a family plan with unlimited family texting, unlimited mobile to any mobile, 4 iPhones on the plan all with unlimited data.
     

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