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iPhone 4S Serial Number cannot be found in Apple's records

K

Kuray

macrumors regular
Original poster
Jul 24, 2010
135
1
I bought an iPhone 4S 32 GB White. It is unlocked.

I activated it successfully, no problem at all. I can use it. There is nothing to bother me BUT

I wanted to check my serial number from https://selfsolve.apple.com/agreementWarrantyDynamic.do

I wrote my serial number and I got this error: "
We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us.
"

I can use AppStore, iCloud, iMessage, Facetime, Siri (All apps that Apple include)
iTunes recognizes it with no problem

It is impossible to be fake iPhone but how could Apple can not recognize their own product's Serial Number

MD245FD/A iPhone 4S, White, 32GB
Model A1387
iPhone 4S, iOS 5.0.1, MD245FD/A iPhone 4S 32GB A1387
 
Kuray said:
I bought an iPhone 4S 32 GB White. It is unlocked.

I activated it successfully, no problem at all. I can use it. There is nothing to bother me BUT

I wanted to check my serial number from https://selfsolve.apple.com/agreementWarrantyDynamic.do

I wrote my serial number and I got this error: "
We're sorry, the number you have provided cannot be found in our records. Please verify the number and try again, or contact us.
"

I can use AppStore, iCloud, iMessage, Facetime, Siri (All apps that Apple include)
iTunes recognizes it with no problem

It is impossible to be fake iPhone but how could Apple can not recognize their own product's Serial Number

MD245FD/A iPhone 4S, White, 32GB
Model A1387
iPhone 4S, iOS 5.0.1, MD245FD/A iPhone 4S 32GB A1387
Click to expand...

Call AppleCare?
 
reclusive46 said:
Call AppleCare?
Click to expand...

I live in Turkey, we don't have something such as AppleCare
There is distributor in Turkey and they don't have coverage


techguy20 said:
Please tell us you bought it from Apple, right? Also, was it registered?
Click to expand...

I bought it from someone who bought it from another country
What do you mean by registered?

I was the one who opened the iPhone first. It was sealed.
(There was plastic around iPhone and it's box)
I was the one who activated the iPhone first.
When I power on iPhone, the registration screen showed up.(The screen which you can activate and iCloud settings etc.)


It is definetly originial (I can use Siri, iCloud, Appstore) iTunes to sync and (can jailbreak it)
 
Can you try calling AppleCare in the U.S., perhaps via Skype? If it was original, then there shouldn't be any issue.
 
techguy20 said:
Can you try calling AppleCare in the U.S., perhaps via Skype? If it was original, then there shouldn't be any issue.
Click to expand...

I can use Siri, App Store, iMessage, iCloud, Facetime
iTunes syncs my phone
I jailbreak it

It is not first time that I use iPhone so I know how iPhone is. It is 100% original
 
warranty applies to the iphone within that country, right. perhaps you should check by changing the apple link to that country's
 
unlimitedx said:
warranty applies to the iphone within that country, right. perhaps you should check by changing the apple link to that country's
Click to expand...

It's not about country's warranty. I have iPad which bought from Germany.
When I enter Serial number of iPad, Apple founds it
 
808? said:
Apple does not lock iPhones, carriers do. (sim lock)

----------

Ask the person you bought it from which country they got it from originally.
Click to expand...

I'm not talking about sim-lock, they have ability to lock phones remotely with all settings (Remember the iPhone 4 prototype that Gizmodo had)
or Find my iPhone's feature



kalex said:
make sure u enter serial number correctly :)
Click to expand...

I tried it many times and after all I used iTools.
I copied serial number from iTools PC Application
 
Kuray said:
I'm not talking about sim-lock, they have ability to lock phones remotely with all settings (Remember the iPhone 4 prototype that Gizmodo had)
or Find my iPhone's feature
Click to expand...

They aren't going to do this. Think about it. If you are paranoid that they have blacklisted this number, then they obviously know about the phone. Why wouldn't they have locked the phone already? They wouldn't just wait for someone to call in about it. Your options literally are to either call them... or worry about this forever. Nobody here is going to be able to give you any other advice. Just call.
 
Kuray said:
MD245FD/A iPhone 4S, White, 32GB
Model A1387
iPhone 4S, iOS 5.0.1, MD245FD/A iPhone 4S 32GB A1387
Click to expand...

MD245FD/A is sold in Switzerland, so you should go to Apple Switzerland to check it or call Apple Switzerland about it.
 
yrchern said:
MD245FD/A is sold in Switzerland, so you should go to Apple Switzerland to check it or call Apple Switzerland about it.
Click to expand...

http://www.apple.com/chde/support/
Anspruch auf Service und Support prüfen
Die eingegebene Nummer kann nicht gefunden werden. Bitte prüfen Sie die Nummer und versuchen Sie es erneut, oder nehmen Sie Kontakt mit uns auf.

So still same in Switzerland page

Going to call Apple tomorrow
 
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