iPhone 4S Warranty Issue

furio85

macrumors newbie
Original poster
May 21, 2013
2
0
Hi,
I was wondering if anyone could help me...I have an iphone 4s on contract, still under warranty. The speaker recently died so my carrier said take it to apple and they will fix it. Apparently apple opened it up and there was a scratch inside indicating it had been opened before.

I have never opened/disassembled the device and can't understand why there'd be a scratch INSIDE the device and now both carrier and apple keep refusing to take responsibility.

The carrier said because it was sealed when they gave it to me they can't do anything about it.

Any advice?

Thank you
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
142
Did they show you the scratch? I would escalate this fast because that is complete crap. The scratch could have happened during assembly. Contact Apple Customer Relations and talk to them.
 

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,585
As above, a scratch on a hand assembled device is common. It's the moisture indicator on the logic board screw that shows if its been taken apart that they should be looking at.