iPhone 4S Warranty Issue

Discussion in 'iPhone' started by furio85, May 21, 2013.

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  1. furio85, May 21, 2013

    furio85 macrumors newbie

    Joined:
    May 21, 2013
    #1
    Hi,
    I was wondering if anyone could help me...I have an iphone 4s on contract, still under warranty. The speaker recently died so my carrier said take it to apple and they will fix it. Apparently apple opened it up and there was a scratch inside indicating it had been opened before.

    I have never opened/disassembled the device and can't understand why there'd be a scratch INSIDE the device and now both carrier and apple keep refusing to take responsibility.

    The carrier said because it was sealed when they gave it to me they can't do anything about it.

    Any advice?

    Thank you
     
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  2. GoCubsGo, May 21, 2013

    GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    Did they show you the scratch? I would escalate this fast because that is complete crap. The scratch could have happened during assembly. Contact Apple Customer Relations and talk to them.
     
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  3. Gav2k, May 21, 2013

    Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #3
    As above, a scratch on a hand assembled device is common. It's the moisture indicator on the logic board screw that shows if its been taken apart that they should be looking at.
     
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  4. furio85, May 21, 2013

    furio85 thread starter macrumors newbie

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    May 21, 2013
    #4
    Thanks for the replies guys I'll see what they say
     
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