iPhone 4s with black screen?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by magicpinkdrink, Feb 8, 2012.

  1. magicpinkdrink macrumors member

    magicpinkdrink

    Joined:
    Oct 9, 2010
    Location:
    Michigan
    #1
    My husband works at an authorized reseller for Verizon, and the iPhone 4s they have on display has had a black screen for a few days now. The screen will flicker if you hit the home or lock buttons and you can activate Siri and use her still.

    Being that I am the iPhone guru in the family, he called me down to come look at it. I tried a hard reset (holding the home and lock buttons until the apple pops up) and got the apple to pop up. Once it booted I was able to see the lock screen and swipe to unlock it. Once unlocked I was able to view the home screen for a few seconds before it went black again.

    Short of hooking it up to iTunes and doing a restore, which would be difficult as its a display phone and glued to the security device, I don't know what else to tell them to try. They are wondering if someone messing around with it changed a setting that is causing this which I find unlikely. I'm more leaning towards the phone being damaged internally somehow.

    Has anyone experienced this, and were you able to resolve it in anyway? Any advice is appreciated :)
     
  2. verwon, Feb 8, 2012
    Last edited: Feb 8, 2012

    verwon macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #2
    There are settings directly in the phone to do a restore.

    Nevermind, that's not much help if you can't see to find it.
     
  3. magicpinkdrink thread starter macrumors member

    magicpinkdrink

    Joined:
    Oct 9, 2010
    Location:
    Michigan
    #3
    Yes, I realize I can do a restore right from the phone, however the screen is black and I can't navigate into anything but Siri without the screen being usable. Like I said, when I did get the phone to boot and show the home screen, it only lasted a few seconds before going black again. Is there any command for Siri that would restore the phone?
     
  4. Comeagain? macrumors 68020

    Comeagain?

    Joined:
    Feb 17, 2011
    Location:
    Spokane, WA
    #4
    Could you take a laptop over to the display? Siri can't currently do anything like start a restore.
     
  5. magicpinkdrink thread starter macrumors member

    magicpinkdrink

    Joined:
    Oct 9, 2010
    Location:
    Michigan
    #5
    I'm thinking I will have to try hooking it to a laptop and trying a restore to see if that helps. The company he works for is more all about android and could care less about iPhones so I doubt they will do anything. I'm stubborn though, and am bound and determined to fix this phone if I can!

    Also thinking I need to start charging them for my iPhone expertise. Lol. Very time they have an iPhone question or issue they call me cuz they know I'm a total apple fangirl and I spend hours a day on the macrumors forums.
     

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