I've got an iPhone 5 that is a little over 14 months old and covered under Applecare. For the past couple months the phone wouldn't hold a charge for very long and die at around 18%.
So this past weekend I was in Louisville so I made an appointment at the Apple Store in the Oxmoor mall. Got there at the right time and had to wait about 10 minutes until a tech helped me. It was just short of controlled chaos in this store at about 4:30pm. There must have been 20+ apple people running around and about 60 customers.
So, I get introducted to my genius and she proceeds to ask me what is wrong, affirms that it is a bummer to have a phone that won't hold a charge (I laughed when she did this since I have read the Apple Genius operators manual that talks about making these statements) and then proceeds to get my phone so she can run diagnostics on it. Looked like she did it all wirelessly, which I thought was impressive. A minute or so later, she shows me the graph for the battery and that it is in fact bad. She checks and sees that she has the part in stock, sees that I have Applecare and says I can come back in 45 minutes and it will be replaced. I said sure, signed and left.
Felt weird walking around asking people in the mall what time it was, but I eventually went back once 45 minutes have elapsed and got my phone after 5 minutes. Holds a charge like a champ.
How come they cannot diagnose your phone over the internet, like support can do for you mac?
Matt
So this past weekend I was in Louisville so I made an appointment at the Apple Store in the Oxmoor mall. Got there at the right time and had to wait about 10 minutes until a tech helped me. It was just short of controlled chaos in this store at about 4:30pm. There must have been 20+ apple people running around and about 60 customers.
So, I get introducted to my genius and she proceeds to ask me what is wrong, affirms that it is a bummer to have a phone that won't hold a charge (I laughed when she did this since I have read the Apple Genius operators manual that talks about making these statements) and then proceeds to get my phone so she can run diagnostics on it. Looked like she did it all wirelessly, which I thought was impressive. A minute or so later, she shows me the graph for the battery and that it is in fact bad. She checks and sees that she has the part in stock, sees that I have Applecare and says I can come back in 45 minutes and it will be replaced. I said sure, signed and left.
Felt weird walking around asking people in the mall what time it was, but I eventually went back once 45 minutes have elapsed and got my phone after 5 minutes. Holds a charge like a champ.
How come they cannot diagnose your phone over the internet, like support can do for you mac?
Matt
