iPhone 5 - Black spots on photos taken with rear camera

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mikegabriel, Jan 16, 2013.

  1. mikegabriel, Jan 16, 2013
    Last edited: Jan 16, 2013

    mikegabriel macrumors newbie

    Joined:
    Oct 18, 2010
    #1
    I know a few people out there have experienced the same issue but I am curious if anyone might have a solution besides replacing the phone.

    When using the rear camera on my iPhone 5, if I aim it any light solid colour (easiest to see it this way) there are black specks showing on the screen, they also appear on the photos when taken.

    If I zoom in, they will go away (not in view of the sensor I assume) and if I zoom out they return. If I enable video, they are there as well, fixed in spot.

    The problem, it starts out as one and then gradually spreads from there.

    I had this happen to my first iPhone 5, there are no Apple Stores local to me (closest is 7 hours) so I called up Apple Support and paid the $30 exchange fee and had a replacement mailed out to me. About 2 weeks into using this new one, the specks have started to appear again and one week after the first one, they appear to be getting worse.

    Here's a few photos that I still have on my Photo Stream from the previous iPhone

    First day I noticed the spots on the original, you can see them along the white frame on the left side. Looks similar to dust
    [​IMG]

    And a few days later, this is what it turned into
    [​IMG]

    And then just before the replacement showed up
    [​IMG]

    I had the phone replaced, it was a bit difficult to explain but in the end they did and only charged me $30 for the replacement.

    Everything was good until about a week ago, top left corner and top dead center
    [​IMG]

    And today
    [​IMG]

    As you can see, it's spreading, probably just a matter of days before it spreads further. I guess I'll have to open another support case regarding this since it's less than a month old at this point.
     
  2. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #2
    dust and other junk in the lens. ive said this before, so ill say it again. instead of waiting on a replacement, i went to apple and the "genius" was able to clean my lens out in 5 mins. havent had an issue since.
     
  3. medulla macrumors regular

    Joined:
    Jun 15, 2012
    #3
    That's a beautiful picture..
     
  4. mikegabriel thread starter macrumors newbie

    Joined:
    Oct 18, 2010
    #4
    Closest store is 8 hours away.

    I spoke with Apple Support again tonight and they are mailing me another replacement, hopefully it wont happen for a third time.
     
  5. mikegabriel thread starter macrumors newbie

    Joined:
    Oct 18, 2010
    #5
    Got my 3rd phone in the mail yesterday, this one doesn't appear to like any Lightning Cables as they are all yielding "This device does not support charging with this accessory" from 4 tested Lightning Cables.

    Also my theory is dust is getting below the camera lens via the new rear microphone.
     
  6. Will2145 macrumors 6502

    Will2145

    Joined:
    Nov 8, 2012
    Location:
    Vancouver, Canada
    #6
    my phone had this problem today, tried wiping it no luck...

    I then tried messing with the vibration and now its gone... had the phone since October, first time I've seen this
     
  7. Khalil1223 macrumors newbie

    Joined:
    Aug 17, 2013
    #7
    Hello
    I have the same problem but i has been 1 year i have my iphone 5.
    Do u think a simple cleaning of the lens will do the job?
    Thank you
     

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  8. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #8
    probably not, at least most others as you can see have to get the phone replaced. take it to apple before the one year warranty is up and see if they can do anything about it.
     
  9. Perfect Score, Aug 28, 2013
    Last edited: Aug 28, 2013

    Perfect Score macrumors member

    Perfect Score

    Joined:
    Aug 15, 2013
    Location:
    Toronto Canada
    #9
    Yeah I have the same issues as well. See the red circles in the picture below:

    [​IMG]

    It's not very clear but if you make the picture darker there are visible black spots.

    I was going to go to Apple store to have it checked literally half a year ago. Things happened so I still haven't gone till this day. I should definitely go before the warranty runs out. :rolleyes:

    For those who had this problem looked at by Apple, do they take your phone away to fix it or can it be done on the spot?
     
  10. Medic311 macrumors 68000

    Medic311

    Joined:
    Jul 30, 2011
    #10
    my iPhone 5 has the same problem. it happened literally 2.5 weeks out of warranty. apple said i have to buy a brown box refurb for $279. they couldn't fix it with cleaning, the rear camera is defective.

    a lot of people have this problem, a simple search on google and on macrumors shows that. i'm shocked that apple isn't making good on their screw up even if slightly out of warranty

    it's either the dark spots or the weird stringy things . my 4S camera was perfect for 3 years
     

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