iPhone 5 Camera Lens Problem...

morty192

macrumors regular
Original poster
Jul 26, 2010
191
4
Hello all,

Yesterday I noticed unusual clouds on the my iPhone 5's photos, I tried to clean the camera with a screen cleaning solution and micro fibre cloth but this hasn't helped at all. Please see attached photos for example of what I'm referring to. It appears as 3 small black dots that are present in photos and certainly are not just natural shadow.

Is there any way to fix this problem? I have had the phone since it's release at the end of September, I'm thinking of making an appointment with a genius, will I have to pay for a new camera?

Yours

morty192
 

Attachments

zybersniper

macrumors member
Jan 2, 2013
90
0
Hello all,

Yesterday I noticed unusual clouds on the my iPhone 5's photos, I tried to clean the camera with a screen cleaning solution and micro fibre cloth but this hasn't helped at all. Please see attached photos for example of what I'm referring to. It appears as 3 small black dots that are present in photos and certainly are not just natural shadow.

Is there any way to fix this problem? I have had the phone since it's release at the end of September, I'm thinking of making an appointment with a genius, will I have to pay for a new camera?

Yours

morty192
No you will not have to pay for a new camera. They will swap your iPhone with a refurbished one that works and looks like new. You have dust in your camera sensor which can NOT be fixed by you. This happens to DSLR all the time, but their sensors can be accessed for cleaning.
 

iKIKO

macrumors regular
Jul 30, 2011
208
0
All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

 

vastoholic

macrumors 68000
Jan 28, 2009
1,957
1
Tulsa, OK
All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

Image
That's a batmobile. Seriously, research your cars before you buy a big ticket item like that :p

Ok, sorry after the initial shock/amazement of what you were taking a picture of, I've seen that issue a few times on these forums. I think the experts here said it was a bad sensor. Not dust, but an actual physical problem on the sensor. That should be replaceable under the standard warranty for manufacturer defect.
 

Oppressed

macrumors 65816
Aug 15, 2010
1,265
10
I had the EXACT same issue and I took it in and got it replaced no questions asked. You can see it below above the balloon and to the left a bit.
 

Attachments

Tyler23

macrumors 603
Dec 2, 2010
5,652
157
Atlanta, GA
All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

Image
As the other guy said, sensor problem.

But to the important stuff, where did you get the batmobile?????
 

vastoholic

macrumors 68000
Jan 28, 2009
1,957
1
Tulsa, OK
But to the important stuff, where did you get the batmobile?????
Inquiring nerd minds must know the answer!! I'm hoping is a really well done scale model and not a life size version sitting in his garage. Otherwise, I will be messaging him to see if I can borrow it.
 

zybersniper

macrumors member
Jan 2, 2013
90
0
I had the EXACT same issue and I took it in and got it replaced no questions asked. You can see it below above the balloon and to the left a bit.
This is a very good example of debris on the sensor. A lot of people take pictures of a blue sky or a very white plain background to check for this on DSLR.

The stain however, doesn't look like dust. You should replace the phone none the less.
 

iKIKO

macrumors regular
Jul 30, 2011
208
0
Inquiring nerd minds must know the answer!! I'm hoping is a really well done scale model and not a life size version sitting in his garage. Otherwise, I will be messaging him to see if I can borrow it.
It is actually the real batmobile. Its in warner studios in burbank usa. My last vacations
 

Copefree

macrumors member
Sep 21, 2012
93
26
I had the same problem a month into owning my launch-day IP5 and Apple replaced my phone no questions asked.



See the spec just to the right of the TV.
 

AppleFanatic10

macrumors 68030
Nov 2, 2010
2,643
165
Hawthorne, CA
Hello all,

Yesterday I noticed unusual clouds on the my iPhone 5's photos, I tried to clean the camera with a screen cleaning solution and micro fibre cloth but this hasn't helped at all. Please see attached photos for example of what I'm referring to. It appears as 3 small black dots that are present in photos and certainly are not just natural shadow.

Is there any way to fix this problem? I have had the phone since it's release at the end of September, I'm thinking of making an appointment with a genius, will I have to pay for a new camera?

Yours

morty192
Had a friend who was having the same issue. He went to the Apple store and they swapped him out a new one.
 

Shinamoto77

macrumors newbie
Aug 19, 2013
1
0
And what should you bring to the apple store to get your iphone replaced? And... Thet give you a brand new one?
 

Tasugai

macrumors newbie
Aug 31, 2013
2
0
I noticed a dark spot on my iPhone 5 photos. Do I need to make an appt with Apple or just walk in?
 

Attachments

PsstGreek

macrumors 68040
Oct 21, 2010
3,774
58
Tampa Bay
I noticed a dark spot on my iPhone 5 photos. Do I need to make an appt with Apple or just walk in?
Making an appointment will be the wiser decision. Otherwise you're going to have to wait and see if they have an opening to squeeze you in with a genius.
 

Dee2001

macrumors member
Nov 12, 2009
72
16
I noticed a dark spot on my iPhone 5 photos. Do I need to make an appt with Apple or just walk in?
Definitely make an appointment before going in. I just had my iPhone 5 replaced with the same issue. The genius even told me that my power button wasn't working correctly and I hadn't noticed that. Shows how often I switch it off and on. lol
 

sime0n

macrumors newbie
Sep 6, 2008
19
19
I have this weird u shape line on my pictures.

Anyone know how to fix it? Phone is out of warranty. I don't notice any scratches on the external lens so I wonder if this is sensor or not.
 

Attachments

Max(IT)

Suspended
Dec 8, 2009
8,551
1,661
Italy
I have this weird u shape line on my pictures.

Anyone know how to fix it? Phone is out of warranty. I don't notice any scratches on the external lens so I wonder if this is sensor or not.
It's not a scratch, but dust .... If you are out of warranty, well ....
 

btv94

macrumors newbie
Nov 13, 2013
18
0
All my photos on my iphone 5 get this stain. I hava tried clean the lens on the back and i cant see nothing behind the glass. What do you think it could be?

Image
i recently discover same thing happen to my iphone 5 (strain). It must be the sensor itself because i did clean camera lens and internal window, but the strain still there..

I would like to keep my iphone 5 and want the camera works the way it should.

Does anyone here replace the camera and the strain go away? if yes where to get new camera?

Thanks,
 
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