iPhone 5 cannot be heard or hear caller during call

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ionjohn, Mar 14, 2014.

  1. ionjohn macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #1
    Hello guys

    My girlfriend's iphone is screwed up, she can't be heard during a call and she can't hear the person calling, I did everything I could think of, reset network settings, turned LTE off, restored, hard reset...

    She bought the iphone 5 on release day back in 2012, she has no warranty left, we're 2 hours away from the nearest apple store, the phone was working fine a week ago, she didn't drop it or anything, it's not water damaged. The phone speaker is working fine, so is the microphone. It only stops working during calls. Facetime calls work perfectly. The phone has always been in a case.

    Thank you!
     
  2. ionjohn thread starter macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #2
    She went to Bell, changed the sim card, problem is still there.
     
  3. Serelus macrumors 6502a

    Serelus

    Joined:
    Aug 11, 2009
    Location:
    Vm9pZA
    #3
    I am gonna go ahead and ask the obvious, but did you try a full restore?

    Since you said the microphone works just fine when using facetime, it's probably something related to the software on the phone.
     
  4. ionjohn thread starter macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #4
    We did but then she restored her backup
     
  5. Serelus macrumors 6502a

    Serelus

    Joined:
    Aug 11, 2009
    Location:
    Vm9pZA
    #5
    Before she restores from her backup see if a full restore fixes the problem, because then it's something in her backup that's faulty. I recommend you do a full restore, and restore everything back from iCloud manually. Apps, Music, etc.
     
  6. ionjohn thread starter macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
  7. ionjohn thread starter macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #7
    Problem is still there, I've tried everything, nothing works :(

    Can apple replace/fix a phone that's out of warranty?
     
  8. blarivee macrumors 6502

    Joined:
    Jun 29, 2009
    Location:
    US
    #8
    Aplle can replace the phone but will charge an out of warranty fee ($265).
     
  9. ionjohn thread starter macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #9
    Dang, so expensive :(
     

Share This Page