iPhone 5 Display Problem?

Discussion in 'iPhone' started by ZakBrandonJake, Oct 23, 2012.

  1. ZakBrandonJake macrumors member

    Joined:
    Apr 25, 2011
    #1
    Hi there guys, I got a iPhone 5 for 150 pounds from Apple Brand new because I have had 5 defective iPhone 4S's

    I have had to replace my iPhone 5 already because of a camera issue, this was a long 2 hour drive to Newcastle.... I received a new iPhone 5 32GB and noticed that there is a dead pixel at the bottom right of the screen. but this isn't the main problem ... the main problem is if I was to lock my phone for around 20 seconds then turn it back on the lower part of the display turns yellow for a few seconds like bright yellow on the black part it only happens for a few seconds but it keeps catching my eye?

    I don't want to drive another 2 hours to go to apple to receive a new replacement phone that will.. knowing my look have a bigger fault..

    What should I do? I have restored so it isn't a stuck pixel...

    Thanks
     
  2. ZakBrandonJake thread starter macrumors member

    Joined:
    Apr 25, 2011
  3. BFizzzle macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #3
    well there is no real answer.? apple will exchange it due to one dead pixel, regardless of the yellow issue.

    either A) drive to the store.
    or B) contact applecare and have them send a replacement phone. i think you can pay $29.99 usd and give them your debit card. They will send one.. and you send yours back. If you dont want to give them the info/pay.. they will send you a box send your faulty one in.. they will send you a replacement so you are phoneless for a couple of days.
     
  4. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #4
    I should also point out: 5 iPhone 4S exchanges, and now working on your second iPhone 5 exchange...

    If I may say so, it would appear that maybe fate doesn't have it in the cards for you to own Apple products!
     
  5. jrswizzle macrumors 603

    jrswizzle

    Joined:
    Aug 23, 2012
    Location:
    McKinney, TX
    #5
    Either that - or he is one picky dude....
     
  6. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #6
    Call Apple and explain. They will work with you. Ask to be escalated if you hit a roadblock. We pay too much and they have too much money to accept anything less than SATISFIED.
     
  7. ZakBrandonJake thread starter macrumors member

    Joined:
    Apr 25, 2011
    #7
    Also.. I have had a MacBook from Early 2008 and it is living strong with everyday use!

    I am thinking of ringing apple care and doing it though them, I have been very unlucky its more of a chain of events, but I have been very unlucky with apple products. I am not picky, just when my screen has a bright yellow light on it and dead pixels I don't think its acceptable for a £600+ phone. :(
     
  8. Bahroo macrumors 68000

    Joined:
    Jul 21, 2012
    #8
    So I went to get my phone replaced today, and I was like "you think I can take a good look at the phones you pull out because I heard many of these phones come out scratched up and dinged up". The Genius goes "sure no problem". He pulls out the first one which was okay but had a few dings and I was like " I can't take this man". He says "sure no problem". Pulls out the next one and this one had terrible dings on the back like I am not sure how it got past QC. Again I say " I can't take this look at it". So he pulls out a third one and this third one is perfect, I really inspected it and it was 98/100 % in my book.

    Point of the story is that wtf is going on at QC lmao those first two phones he pulled out were ridiculous... Maybe they haven't perfected the manufacturing process but I am finally happy I got a solid phone with solid buttons and everything.
     
  9. ZakBrandonJake thread starter macrumors member

    Joined:
    Apr 25, 2011
    #9
    As soon as I got this replacement iPhone 5 32GB I know what has happened in the past about taking one and a few days later being dead. I took it upon my self last saturday when I got the new replacement I checked it over, from vibration, to speakers, to camera, to wifi chip, to 3G chip to looking at the screen and looking for scratched, all seemed fine, I then started to notice this problem with the yellow backlight leak at the bottem and then when I looked at it closer and there was a big white dead pixel right there. Really not happy, having drove for a hour and a half and paying for fuel to be let down once again! Next time I go up there I will be speaking with a manager no questions asked.
     
  10. Bahroo macrumors 68000

    Joined:
    Jul 21, 2012
    #10
    Damn man that sucks. There are perfect iPhone 5's out there it's more rare now then it will be in the future, but this is what it is with Apple products. When I had a GS3, the back creaked a little bit and the volume rocker was loose but I didn't care as much about the phone as I do for Apple products, like I want my Apple products to be perfect because there just such nice products. I want to be the one that scratches my phone( I don't want it to ever happen but if it does oh well) not the factory that makes it come scratched or defective out the box.

    Foxconn did say that the i5 was the hardest phone they ever made, but they said that they are improving their QC and manufacturing process by the day so things will defitnetly clear up in a good month or so...
     
  11. ZakBrandonJake thread starter macrumors member

    Joined:
    Apr 25, 2011
    #11
    Contacted Apple Support today on the phone and they say they can send a box for my iPhone to be put in and send out a replacement when they receive it, the dead pixel is tiny, BUT STILL DEAD, do you think they will repair my phone or send out a brand new one to me?

    Thank you very much

    PS: Do you know if I could talk to a apple advisor and claim compensation for my troubles.

    Zak
     
  12. Givmeabrek macrumors 68040

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
  13. BFizzzle macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #13
    did you read my post ^^ 3rd post

    http://forums.macrumors.com/showpost.php?p=16125527&postcount=3

    Compensation? they are fixing the troubles (replacing the phone)
    they arent going to give you money lol
    and you already were compensated for a discount on the phone... 150 pounds for it.. you want it free?!

    hour and a half drive...they gave you 50pounds off.. more than gas.
     
  14. Bahroo macrumors 68000

    Joined:
    Jul 21, 2012
    #14

    yes of course they will replace a dead pixel instantly with no questions asked or hesitation. it would probably be better to go to a local Apple store if you could, much quicker but obviously if there isn't one near by you then yeah.
     
  15. ZakBrandonJake thread starter macrumors member

    Joined:
    Apr 25, 2011
    #15
    I talked to a senior adviser and they offered me a free ups drop off and pick up replacement phone this has saved me 30 pounds but I have to give my info!

    Thanks you guys

    Hopefully :apple: will send me a perfect phone! :D
     

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