Iphone 5 email Account Issues

Discussion in 'iPhone Tips, Help and Troubleshooting' started by amasciotra, Aug 20, 2013.

  1. amasciotra macrumors newbie

    Aug 20, 2013
    I am trying to delete a work email account mapped using exchange. When i had to do this in the past, I go to > settings > mail, contacts, calendars then select the account and scroll down to delete

    Currently that will not work. When I select the account I want to delete, the iphone highlights the account in blue stall and kicks back to the home screen. all my other accounts go to the next menu (icloud, comcast, add an account)

    So something is wrong or corrupt with this account.

    I should note that the phone is not receiving email from either account and is draining battery at an alarming rate - 100% to 10% in 2 hours. So I believe it all has to do with this account being frozen.

    I tried soft reset (power/home), I reset network setting, reset all settings then finally selected erase all content and settings. I then backed up from itunes and have the same problem

    Is there any back door way to delete the account or back up my iphone without this exchange setting so when restoring I dont have the same problem

  2. MrMacMack macrumors 6502a

    Oct 24, 2012
    You might need to erase all content and settings again but this time setup as new.
  3. beckyww macrumors newbie

    Aug 5, 2013
    Be good to back it up first.
  4. MrMacMack macrumors 6502a

    Oct 24, 2012
    He stated a backup was already made in iTunes. But yes, good point. In this case I'd backup to icloud also.
  5. amasciotra thread starter macrumors newbie

    Aug 20, 2013
    Is there a way to manually configure the backup so that i can exclude the "corrupt" account so when restoring I dont restore the same issue
  6. MrMacMack macrumors 6502a

    Oct 24, 2012
    Yes, but it doesn't look like excluding mail is an option.

    It would be settings > icloud > storage and backup > manage storage > choose your backup > show all apps -- and deselect the app you want to exclude.

    But like I said, it doesn't look like deselecting mail is an option.

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