iPhone 5 Fire Damage - OOW Replacement?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by kaw24, Nov 16, 2013.

  1. kaw24 macrumors newbie

    Joined:
    Nov 16, 2013
    #1
    My beautiful, 10-month old iPhone 5 has partially melted. The phone is still in -"one piece", aside from the small top aluminum back piece which fell off but is otherwise flawless. Miraculously, the glass screen itself and home button are intact, but the screen has partially separated from the rest of the phone and you can see the melted interior. What are my chances of being eligible for OOW replacement? Not sure if this would classify as "catastrophic" damage or if the tiny piece of aluminum that separated renders it "not in one piece". Thoughts? Am I better off calling Apple or going into the store?
     
  2. siurpeeman macrumors 603

    siurpeeman

    Joined:
    Dec 2, 2006
    Location:
    the OC
    #2
    if the phone is able to power on, i would say damage isn't catastrophic. i would take it into an apple store regardless (don't forget to make a genius bar appointment).
     
  3. kaw24 thread starter macrumors newbie

    Joined:
    Nov 16, 2013
    #3
    Unfortunately, I can't power it on :(
     
  4. siurpeeman macrumors 603

    siurpeeman

    Joined:
    Dec 2, 2006
    Location:
    the OC
    #4
    well, it doesn't hurt to try. i'd still take it into the store. i feel like it's easier to take sympathy in person rather than over the phone.
     

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