My mother (in her 70s) has a flip phone but no experience with a smartphone. She would like an iPhone, but probably wouldn't use it much. Basically wants it for emergencies and occasionally using Whatsapp to talk to relatives in Italy, and maybe Facetime. Would an iPhone 5 (maybe a refurbished purchased on Amazon or eBay) be an okay choice? She doesn't want to spend much if it could be helped. Thanks.
Challenges form elderlies switching to touch-base UI that I observe:
- Swiping is not natural for them. They are used to pushing buttons, not swiping. This is the hardest thing for my dad (also in his 70s). Added on that their fine muscle control are no longer great, causing a bit of shakiness/tremors, swiping something becomes ultra difficult. This issue is valid whether the phone is iPhone or Android. Even unlocking the phone can be a hassle for them.
- Lack of tactile feedback. Due to the lack of tactile feedback of touch screens, they tend to press a button multiple times since they think their first push didn't register. It's just their nature and reflects. This can create havoc on touch-based OSes, switching screens or modes or etc, creating confusion and making things worse.
- Tiny fonts. The problem with current smartphones are their tendencies to use ultra tiny fonts (and their higher ppi). This is a problem even for me, let alone an elderly. iPhone and Android do have accessibility feature, so you might want to test these first to see if it works for your mom.
- Accidental touches. The way they grip/hold phones, they don't expect they have to be careful of the touch screen. This is understandable since they can hold a feature phone in any way they want without accidentally pushing some buttons. This can loop into some app being started or settings being changed, and cause even more confusion.
In the end, it's up to your mom. If she shows some interest or willingness to learn new things, simply introduce things slowly, and I'm sure she will appreciate the new device. I can share my experience with my dad. I tried multiple different phones, even customized Android phones with launchers for elderlies (it changed the home screen into tile base buttons, just like Windows phone). Nothing works. Worse, it makes him frustrated. I end up buying him a new "old" Nokia feature phone, and call it a day.
As for a phone, I would try getting at least an iPhone 6 to get iOS12. I think Siri shortcuts can be helpful for the elderlies. You can just create some shortcuts to start a whatsapp call or facetime, so it's easier for her.