Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone 5 Lock/Power Button issues..

saberahul

saberahul

macrumors 68040
Nov 6, 2008
3,645
111
USA
Mr. RPG said:
Well, do you think mailing my iPhone 5 in will be okay then?
I'm just concerned. /: I just cherish my iPhone a lot, I dunno.

What I meant by.. if they care if its from Verizon or not, I mean, will my new iPhone they give me will have the same carrier and number that I had before as long as I put the SIM card in? Is there anything I need to know before mailing my phone in?

I hate calling companies. It takes soooo longggg.
Click to expand...

Well if it helps you can chat with Apple on their website. I haven't had much long wait times unless I am calling the night a product was released.
They do not care if it is from Verizon - I am sure they have enough supply. You should back up your phone (preferably iCloud but iTunes works) and then erase and send once you have set it up (do not just mail the phone to Apple without going through the warranty process).
Once you get your replacement (or fixed), simply restore from backup and you should be good to go. Your phone will automatically activate against the VZW network once you restore it.
 
M

Mr. RPG

macrumors 6502a
Original poster
Sep 21, 2012
566
0
saberahul said:
Well if it helps you can chat with Apple on their website. I haven't had much long wait times unless I am calling the night a product was released.
They do not care if it is from Verizon - I am sure they have enough supply. You should back up your phone (preferably iCloud but iTunes works) and then erase and send once you have set it up (do not just mail the phone to Apple without going through the warranty process).
Once you get your replacement (or fixed), simply restore from backup and you should be good to go. Your phone will automatically activate against the VZW network once you restore it.
Click to expand...

What's the "warrany process"?

Can't I just do it manually online and have Apple send me a box?

----------
mikeydeezy said:
How far are you from an Apple Store?
Click to expand...

A 35 minute drive, 30 something miles away.
 
D

davyvfr

macrumors regular
Sep 3, 2012
148
0
I had this issue too. They had me take my iPhone right out of my case and did a replacement. Who doesn't have this issue?
 
M

Mr. RPG

macrumors 6502a
Original poster
Sep 21, 2012
566
0
I may be able to go to an Apple Store this weekend.. I don't know yet.

I will update this topic and talk about my experience. First time being with Apple..

I really hope everything works out okay...
 
Applejuiced

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,533
At the iPhone hacks section.
Mr. RPG said:
There's no damage at all, I just hate how companies like Apple will find any reason to say its the consumers fault.

Can you answer my other questions? Also how long will the entire process take? And lastly, how will Apple know that my iPhone was originally from Verizon? Or does that not matter..?
Click to expand...

Why don't we all tell you the same thing 100 times and maybe then you will listen:rolleyes:
No, it doesn't matter where you got it. If you purchased from Verizon, bestbuy or walmart.
If they deny you a replacement they will just send your phone back without any charges.
We don't know what they will say or if they will replace it 100%, that's up to the particular applecare specialists discretion.
 
chestvrg

chestvrg

macrumors 65816
Dec 13, 2010
1,176
75
I had the same problem with my previous iPhone 4S (which I got replaced at Apple store for $199). I wouldn't work at all that I had to put so much pressure with my fingers my hands would hurt :(
 
mattdo93

mattdo93

macrumors 6502a
Oct 2, 2010
532
74
My cousin's iPhone lock button got jammed too but he's had it for just over a year. Would they still replace it?
 
A

abz1981

macrumors 65816
Jan 3, 2011
1,013
4
mattdo93 said:
My cousin's iPhone lock button got jammed too but he's had it for just over a year. Would they still replace it?
Click to expand...

It all depends on the genius in the apple store. Your best bet is to make an appointment and see what they say.

----------
Mr. RPG said:
I may be able to go to an Apple Store this weekend.. I don't know yet.

I will update this topic and talk about my experience. First time being with Apple..

I really hope everything works out okay...
Click to expand...

Dude relax you will be okay. Apple are known for there customer service and great products. Just take a deep breathe relax make the appointment with the apple store and then tell us about your experience. :)
 
J

jts2

macrumors member
Oct 9, 2008
34
0
Went to the Apple store this morning and the genius said he had to order it as it wasn't in store. Fingers crossed if the Genius is going to replace the phone with AWS 3G or not.
 
J

jts2

macrumors member
Oct 9, 2008
34
0
Mr. RPG said:
I may be able to go to an Apple Store this weekend.. I don't know yet.

I will update this topic and talk about my experience. First time being with Apple..

I really hope everything works out okay...
Click to expand...

Mr.RPG You are really paranoid. Did you really screw something up on the iPhone that you are so scared that they may not give you a new one?
 
M

Mr. RPG

macrumors 6502a
Original poster
Sep 21, 2012
566
0
jts2 said:
Mr.RPG You are really paranoid. Did you really screw something up on the iPhone that you are so scared that they may not give you a new one?
Click to expand...

No the phone still looks almost brand new, besides one small scratch near the mute button.

I just know that companies will say anything to make them pay.
 
drew0020

drew0020

macrumors 68020
Nov 10, 2006
2,334
1,235
My power button is giving me problems too. It works if you press hard on the left side but in the center/right side nothing happens. Pretty annoying. I am tired of going to the Apple store to have these issues fixed. Had a couple flaky home buttons and a bad vibrating switch (did not vibrate at all).
 
M

Mr. RPG

macrumors 6502a
Original poster
Sep 21, 2012
566
0
Applejuiced said:
You clearly don't know about Apples customer service then.
And you need to calm down a little, you're way too anxious about it:D
Click to expand...

I don't, but compared from my personal experience with ALL other companies, it's been pretty bad. So I don't have much expectations.

By the way, I went to the Verizon store today (it's like a 5 minute drive away) and they told me that if I went to the Apple Store they would give me a brand new iPhone 5 if Apple could not fix it, but that Verizon could ship me out a new refurb phone.. I decided to wait, since I still need to find out if my brother can take me to the Apple Store (about a 40 minute drive to there).

What should I do if I can't go to the Apple Store..? Would shipping the phone to Apple get me a brand new phone or should I just get it from Verizon? Also, what did the Verizon rep mean when he said "if Apple cannot fix it"? Do the people at the Apple Store open up your phone to see if they can fix it?
 
AnorexicPig

AnorexicPig

macrumors 6502
Dec 12, 2012
378
31
Winnipeg,Canada
Mr. RPG said:
Well, do you think mailing my iPhone 5 in will be okay then?
I'm just concerned. /: I just cherish my iPhone a lot, I dunno.

What I meant by.. if they care if its from Verizon or not, I mean, will my new iPhone they give me will have the same carrier and number that I had before as long as I put the SIM card in? Is there anything I need to know before mailing my phone in?

I hate calling companies. It takes soooo longggg.
Click to expand...

Man how many questions you have !! Just send the damn thing and see for yourself what happens ! You will get a replaced refurbished phone and will work just as fine as this one used to !
 
M

Mr. RPG

macrumors 6502a
Original poster
Sep 21, 2012
566
0
AnorexicPig said:
Man how many questions you have !! Just send the damn thing and see for yourself what happens ! You will get a replaced refurbished phone and will work just as fine as this one used to !
Click to expand...

Well should I send it to Apple or Verizon.. ?D:
 
AnorexicPig

AnorexicPig

macrumors 6502
Dec 12, 2012
378
31
Winnipeg,Canada
Mr. RPG said:
please give me a serious answer :c

where am i more likely to get a good refurb (or even a new phone..?)

And do they FIX the phone, or send me a new one..?
Click to expand...

Send it to Apple--they will swap it and give you a refurbished phone--no questions asked,it is a known issue,you will get an exact same phone,color and capacity.

Edit : Just saw you are 30 miles away from the store-go there and get it replaced-get a genius bar appointment,it will take 5 minutes once you are there.
 
J

jjx360

macrumors newbie
Apr 14, 2013
21
0
I had the lock/power button issues, so I took it to the apple store and they replaced it without any issues. In fact, the apple care person barely examined it. I guess apple care is familiar with this problem. I wish I waited on exchanging it until I get a confirmed report that they are replacing it with the new revised gsm model that could take full advantage of the tmobile network.:(
 
J

jts2

macrumors member
Oct 9, 2008
34
0
jjx360 said:
I had the lock/power button issues, so I took it to the apple store and they replaced it without any issues. In fact, the apple care person barely examined it. I guess apple care is familiar with this problem. I wish I waited on exchanging it until I get a confirmed report that they are replacing it with the new revised gsm model that could take full advantage of the tmobile network.:(
Click to expand...

I am having a similar problem. I am a T-mo customer and want the revised GSM model and told them that I will live with the issue for now. The so calle genius claimed that no matter when I come back (a month, two months until December when my warranty expires), they are only going to give me the old one.

I took a print out of this:
http://support.apple.com/kb/HT5720

After looking at the print out, she started saying that this is exactly what I see for replacements. Because I bought it for AT&T unlocked, they will only replace with AT&T model. I tried to explain the change and that the model that is currently on sale for AT&T is the exact model for T-mo and that it has AWS 3G but she kept insisting that I will only get AT&T.

I told her I will take a chance by coming next month or two until I get a unit with AWS WCDMA on it.

One thing I observed is the device that she was trying to give me was not the one from the new lot as it didn't have the whole packaging. That iPhone packaging just has the phone indicating that it is not from the same lot as that of new ones.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom