iPhone 5 out of warranty questions

[Anarchy99]

I bought a unlocked iPhone 5 64gb from apple.ca when it was first released, it died and in may 2013 and i got it replaced at a retail store.

The replacement is now having intermittent charging problems but when I look at the warranty for it it says it is out of warranty
Shouldn't the replacement of reset the one-year warranty? Or does it use the original?

Assuming it is out of warranty they told me that it's a $269 charge for a replacement, since having intermittent charging problems I might not do that. And I might tuff it out and till the next iPhone release

although If there was a option to upgrade to the 5S I might be enticed though is there anything like that?
I wouldn't care if a little bit more money I just don't want to pay the full out right cost of a new phone

thanks

 

[maflynn]

Nope, its still under the same warranty period, otherwise, people would be enjoying perpetual warranties, i.e., get it replaced just before the expiration date just to reset the warranty clock

 

[aneftp]

I bought a unlocked iPhone 5 64gb from apple.ca when it was first released, it died and in may 2013 and i got it replaced at a retail store.

The replacement is now having intermittent charging problems but when I look at the warranty for it it says it is out of warranty
Shouldn't the replacement of reset the one-year warranty? Or does it use the original?

Assuming it is out of warranty they told me that it's a $269 charge for a replacement, since having intermittent charging problems I might not do that. And I might tuff it out and till the next iPhone release

although If there was a option to upgrade to the 5S I might be enticed though is there anything like that?
I wouldn't care if a little bit more money I just don't want to pay the full out right cost of a new phone

thanks

No option to "upgrade" out of warranty iPhone 5 for iPhone 5S. U either pay the $269 iPhone 5 replacment fee. Or live with intermittent charging problems.

 

[Anarchy99]

awesome :S, thanks for the quick answers

il wait for now and we'll see what happens (the next iPhone is rumored for a release when?)

 

[itjw]

Question on the "out of warranty" replacements (that I don't want to ask my buddies at the Apple store for obvious reasons):

I have a friend whose daughters 4 just died a few months ago. He tried to fix it (failed), and now it is dead as a doornail. Do you think that he could get an out of warranty replacement if the phone is cosmetically in good shape (no obvious signs of tampering), or is he SOL since he opened it and did more than just replace the battery?

I guess I wounder if he'd be better off taking it for a swim first, then trying it, or if they'd actually care as long as he was only trying for an OOW replacement and not free warranty work/replacement?

He doesn't care about paying the $149, he just wants to swap it for a working model. He is NOT trying to get it replaced for free.

Thoughts?

 

[Agent-P]

Question on the "out of warranty" replacements (that I don't want to ask my buddies at the Apple store for obvious reasons):

I have a friend whose daughters 4 just died a few months ago. He tried to fix it (failed), and now it is dead as a doornail. Do you think that he could get an out of warranty replacement if the phone is cosmetically in good shape (no obvious signs of tampering), or is he SOL since he opened it and did more than just replace the battery?

I guess I wounder if he'd be better off taking it for a swim first, then trying it, or if they'd actually care as long as he was only trying for an OOW replacement and not free warranty work/replacement?

He doesn't care about paying the $149, he just wants to swap it for a working model. He is NOT trying to get it replaced for free.

Thoughts?

I'm not an expert on the policy, but if he is just trying to pay to get the OOW replacement I don't see why Apple would care what he did to the old one.

 

[itjw]

I'm not an expert on the policy, but if he is just trying to pay to get the OOW replacement I don't see why Apple would care what he did to the old one.

That's how I understand it too, but I'm tempted to have him bring it in a ziploc bag and claim it fell in a toilet so they don't do too much digging haha... I can't imagine they'd bother opening it if that's the story and the customer is willing to pay the OOW fee.

The sad part is it looks almost flawless, so I have no clue what happened to it (or what he did to it), but for $149 he's willing to just give up (provided he gets a new one). What he is trying to avoid is the whole "you tampered with it so now you can't even get OOW support" scenario. I suppose I could call another store and ask about the policy. I just don't want to tip off any of my friends at the local store.

I'll update how it goes.

 

[C DM]

I'm not an expert on the policy, but if he is just trying to pay to get the OOW replacement I don't see why Apple would care what he did to the old one.

I always thought of out of warranty service being there essentially for replacements that would normally be covered by warranty if the device was still covered by it. So, opening up a phone and digging around in it or having it fall down with there being visible damage to it, or having it broken in some other way like damaged by water, those are things that aren't really covered by warranty, and thus wouldn't apply to out of warranty replacement either. But perhaps I'm wrong?

I guess going to the source sheds some light onto it: http://www.apple.com/legal/sales-support/terms/iphonears/outofwarranty.html Seems like some damage might be covered, but not necessarily everything.

 

[Agent-P]

I always thought of out of warranty service being there essentially for replacements that would normally be covered by warranty if the device was still covered by it. So, opening up a phone and digging around in it or having it fall down with there being visible damage to it, or having it broken in some other way like damaged by water, those are things that aren't really covered by warranty, and thus wouldn't apply to out of warranty replacement either. But perhaps I'm wrong?

I guess going to the source sheds some light onto it: http://www.apple.com/legal/sales-support/terms/iphonears/outofwarranty.html Seems like some damage might be covered, but not necessarily everything.

Hmm, interesting. I see what you mean about the fact that it could potentially be rejected even though it most likely won't be. Also nice that it was a pretty short document that I could actually take the time to read.

 

[Jalopybox]

That's how I understand it too, but I'm tempted to have him bring it in a ziploc bag and claim it fell in a toilet so they don't do too much digging haha... I can't imagine they'd bother opening it if that's the story and the customer is willing to pay the OOW fee.

The sad part is it looks almost flawless, so I have no clue what happened to it (or what he did to it), but for $149 he's willing to just give up (provided he gets a new one). What he is trying to avoid is the whole "you tampered with it so now you can't even get OOW support" scenario. I suppose I could call another store and ask about the policy. I just don't want to tip off any of my friends at the local store.

I'll update how it goes.

They won't open it, you are fine. Taken back a few with 3rd party parts, never had one problem.

 

[Apple fanboy]

awesome :S, thanks for the quick answers

il wait for now and we'll see what happens (the next iPhone is rumored for a release when?)

Probably September.

 

[itjw]

So to update:

Yes. Easy peasy. $199 (plus tax sadly) and out the door with a new 4S (it actually was a 4S (as I should have realized by the antenna bands but it's been a while... actually took me pulling the sim tray for the serial to realize).

They actually did pop the rear cover, but that was all. My friend ended up not wanting to shell out the $199 after all, so he gave it to me once they confirmed it was absolute toast. I figure a 16GB 4S built in Feb of 2014 (chipmunk.nl) and on 7.04 was worth a couple of Franklin's... so I'll keep it for nostalgia's sake haha...

Too bad it wasn't a 64GB, but at least it wasn't an 8.

Gotta admit it's pretty cool having essentially a brand new 4S again. It'll be for my 18 month old when she starts showing interest =). Hard to believe the model is older than she is (hell, the 5 is too!)