iPhone 5 paint peeling off

Discussion in 'iPhone' started by 6daniels, Nov 11, 2012.

  1. 6daniels macrumors member

    Jul 28, 2009
    Vancouver, BC
    I've had my iPhone 5 in a Griffin reveal case since the minute I got it, but today I saw these scratches that look like the paint is peeling off. I haven't dropped my iPhone or anything. Do you think I can get a replacement from apple?


  2. Beeplance macrumors 68000


    Jul 29, 2012
    Another scuff-gate issue?

    If you're still in warranty, I suggest bring it to the Apple Store to get a replacement.
  3. rgarjr macrumors 603


    Apr 2, 2009
    Southern California
    Do u think the case might of done the damage.
  4. Andrew K. macrumors 65816

    Jul 9, 2008
    Definitely looks like the case did it. Either dirt got in there and rubbed it or the case stuck to the coating of the aluminum and peeled off when you took the case off.

    I think it gives it character :D but that's just me. I use my iPhone 5 naked and its been in good shape so far.
  5. BENJMNS macrumors 6502


    Dec 28, 2005
    I'd be fired as an apple retail employee day 1 if I had to deal with customers like you.

    From laughing at your face. Why should they replace it? This ain't nordstroms.
  6. 6daniels thread starter macrumors member

    Jul 28, 2009
    Vancouver, BC
    It's a clear plastic case, I don't see this being the reason. Honestly I expect a $800 phone to last more than a month with the amount of care I take. Made an appointment at the Apple store for this afternoon.
  7. AFDoc macrumors 68030

    Jun 29, 2012
    Colorado Springs USA for now
    So you had a clear protector on the back before you placed it in the case right? It's so weird that that happened with a back skin protecting your phone.

    Oh, it's not paint it's called anodizing.
  8. Tea-Aholic macrumors 6502


    Dec 8, 2011
    Melbourne, Australia
    Try putting a back protector on it. But then again, the paint shouldn't be scratching off.
  9. Bear87 macrumors newbie

    Oct 23, 2012
    How about a leather sleeve? You are not the first one with a phone that got scratched by the case. It is not uncommon. Not only iphones can get scratched by a hardcase, other phones have the same 'problem'. Something about hard materials on hard materials..just one bit of sand, dust or anything and you are on.

    However, it shouldn't have happent (bad case!) but yes it gives it personality and character.
  10. tymaster50 macrumors 68030


    Oct 3, 2012
    New Jersey
    No they're not gonna replace it, tbh i don't even know why you thought that. There's nothing wrong with the phone, not their fault you put a cheap case on there.
  11. moargolems macrumors regular

    Aug 21, 2011
    Yeah, listen to this guy. Stop blaming the perfect Apple, friggin' poor loser.
  12. tymaster50 macrumors 68030


    Oct 3, 2012
    New Jersey
    they don't replace for user-caused scratches. They'll make you pony up $49 and give you a new phone.
  13. superslows2k macrumors newbie

    Oct 19, 2012
    I would have to agree, debris was most likely the culprit and was just scratching against the anodizing.

    Keep us updated if they replace it !
  14. nabwong macrumors regular

    Apr 4, 2008
  15. makdeniss macrumors regular


    Apr 26, 2011
    European Union
  16. Sesshy macrumors newbie

    Nov 11, 2012
    My black iPhone 5 comes in the mail today. Does anybody have any recommendations for skins?
  17. Thatcher macrumors member

    Sep 19, 2012
    Pontefract UK
    I've had this with a few of my Apple products in the past and the cause of my issues was the case, especially the looser fitting ones.

    When I got dust and tiny bits of debris between the case and the phone this caused friction on the phone surface and scratched the coating. Looks like the same thing as the scratches are all in a similar area to each other.


    I've tried about 4 so far and the best one for me is the Tech21 Impactology case.
  18. scaredpoet macrumors 604


    Apr 6, 2007
    Color of the case has nothing to do with it. If dirt gets trapped between the case and the phone, it's going to scratch it. This has been true since the original iPhone.

    It hasn't blown up, has it? It still works, and the damage is cosmetic.

    I have all kinds of cosmetic damage on my $21,000 car. Door dings, some swirl marks, a couple stone chips on the windshield. I don't go to the dealer and demand a new car. By and large it still looks fine and it functions perfectly. What happens out there is no fault of theirs and the results are the physical limitations of the materials used to build the product coupled with the outside forces it's subjected to. The same is true of your phone.

    Good luck. A genius may take pity on you. But especially given your demeanor, I have doubts.
  19. syd430 Guest

    I once bought a pair of business shoes that I felt wore out too quickly relative to the price. It didn't once occur to me that I am entitled to go back to the store and get and exchange for a new pair. I just avoided that brand in the future.

    OP, you put a case on your iphone and the most likely scenario is that debris lodged between the case and the iPhone caused the the scratches. The "paint" (it's not paint) didn't just miraculousely "peel off" as your title implies (intentional or not).

    A cheap $199 mass produced disposable product just didn't quite meet your quality expectations, and as such you think you're entitled to get another brand new one for free, because you weren't completely satisfied with the rate of wear. It's as simple as that.

    The thing is, they will probably just swap it out for you anyway, just to save themselves the hassle. The only reason I am writing this post or even care, is because I wonder how much cheaper apple products would be if people didn't keep swapping these products for reasons like this. Believe me, it's built in to the price that I have to then pay.

    And before I get accused of being just being a massive fanboy: I don't like mac's, I only own windows PC's, i own a nexus 7, and and earlier this year I took my ipad 3 back twice because I wasn't happy with the slightly uneven screen tint.
  20. Leonard1818 macrumors 68020

    Nov 15, 2011
  21. syd430 Guest

    Barely noticeable under bright lights, but was very distracting when reading in complete darkness. 95% of the time i am reading or dealing with text on my ipad so it was definitely a functional issue for me. It was the screen.

    Not a few tiny cosmetical scratches on the back after a month of use with a 3rd party case like the OP.
  22. Jinzen macrumors 6502

    Oct 16, 2012
    Hah! What a joker.

    iPhones cost $650, your carrier paid the other $450 to apple.

    Love clueless people wasting their time typing embarrassing responses.
  23. syd430 Guest

    Thanks didn't know that.

  24. bandofbrothers macrumors 601


    Oct 14, 2007
    You know what you need to do.

    Make an appointment and ask.... Period.
  25. Leonard1818 macrumors 68020

    Nov 15, 2011
    I work very hard for my money. Shoes, phones, jeans, tires, rocking chairs, whatever... If it wears out prematurely, I'm going to ask the manufacturer/retailer about it. Not doing so is just... dumb.

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