iPhone 5 pink hue in center of the screen

Discussion in 'iPhone Tips, Help and Troubleshooting' started by stevefox42, May 24, 2013.

  1. stevefox42, May 24, 2013
    Last edited: May 24, 2013

    stevefox42 macrumors newbie

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    Jun 24, 2009
    #1
    I've searched around but haven't heard of something like what I'm seeing on my iPhone 5 before. I've seen reports of pink hue on the entire screen.

    There is a pink rectangular box on my iPhone screen with a white border. Its most visible when the screen is showing white. The screenshot I've taken is using one of those screen flashlight apps to show full screen white.

    At first I thought it was my eyes or my new glasses but other people see it too.

    Has anyone seen something like this before?

    [​IMG]

    EDIT:
    Ok, I just noticed the green also shows a similar defect. The blue and black screens looks totally uniform.
    [​IMG]
     
  2. beckylynn macrumors newbie

    Joined:
    May 24, 2013
    #2
    pink hue.

    Hey ! I work for a Telus dealership and I seen this once before. it is a defect in the LCD. If your phone is still under warranty i'd just go in and get a replacement !
     
  3. stevefox42 thread starter macrumors newbie

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    Jun 24, 2009
    #3
    Thanks for confirming this! I'll call Apple about a replacement. Cheers
     
  4. MrMacMack macrumors 6502a

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    Oct 24, 2012
  5. stevefox42 thread starter macrumors newbie

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    Jun 24, 2009
    #5
    I got on apple chat. They say I can get a new phone cross shipped for $29 or I can take it to an Apple retail store. I just gotta back up and wipe it so I can take it to the Apple store. When I find some time.
     
  6. xizdun macrumors regular

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    Nov 13, 2011
    #6
    Dammit. Just noticed today that my iPhone 5 is displaying this red tint, too, and is a couple months out of warranty. Should've got AppleCare when I had the chance. Hmm. =/

    Thanks for posting this + the photos, stevefox42.
     
  7. PsstGreek macrumors 68040

    PsstGreek

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    #7
    The iPhone 5 came out Sept. 12th, you still have a few weeks left.
     
  8. dotme macrumors 6502a

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    Oct 18, 2011
    Location:
    Iowa
    #8
    2 launch-day iPhone 5 units here. Both showing the same thing.

    But honestly I wouldn't have noticed if I hadn't inspected closely after reading this thread.

    We're keeping them. They're perfect in all other ways, and I don't want to exchange for one that might have a bad camera or other issues. We're riding on AC+ anyway, so if it becomes really bad, we'll exchange next year.
     
  9. xizdun macrumors regular

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    Nov 13, 2011
    #9
    lol, what an idiot I am. Thank you, PsstGreek. :) Got my iPad 3 warranty confused with my iPhone 5 warranty.
     
  10. PsstGreek macrumors 68040

    PsstGreek

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    #10
    Haha, it happens. No problem.
     
  11. cscheat macrumors member

    cscheat

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    Sep 16, 2010
  12. mzd macrumors 6502a

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    Jul 25, 2005
    Location:
    Wisconsin
    #12
    are others having this problem after the iOS 7 update?
    i brought my iPhone in to the Apple Store and the genius said it must be a "feature" of iOS 7 since the few other phones at the store that had been updated showed the same problem. i witnessed one other employe's iPhone had the problem, but the only other iPhone's with iOS 7 were in the back.
    it didn't show up on the display iPhone's but they had iOS 6 still.

    i said that was ridiculous since a) it doesn't make sense and b) it didn't come up in any of the many reviews that are now out on iOS 7.
     
  13. Thongjy macrumors newbie

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    Sep 21, 2013
    #13
    Hey i seems to only notice this after upgrade to ios7. Anyone have any idea what is happening. I got the same issue
     
  14. mzd macrumors 6502a

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    Jul 25, 2005
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    Wisconsin
    #14
    sorry to hear it. really not sure what is the cause, but i didn't notice it before iOS 7 either.
    i did end up getting mine replaced through Apple support online. i sent a picture of my iPhone showing the screen issue and explained everything. my replacement is in the mail and then i send my old one back. if you are still within your warranty, i'd recommend getting in touch with Apple support and getting it replaced. as Apple gets more of these returned, they may figure out why it is happening.
     
  15. Zillio macrumors newbie

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  16. dotme macrumors 6502a

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    Iowa
    #16
    It's one of those things where once you see it, it's almost impossible to un-see it. I'll bet it affects quite a lot of iPhone 5 units, but it's subtle at first so maybe people don't notice. Almost seems like it's where the touch part of the screen is.
     
  17. mzd macrumors 6502a

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    Jul 25, 2005
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    Wisconsin
    #17
    the screen on my replacement 5 is clear.

    too bad there are more nicks in the bezel on this new unit than my year-old one i just sent back. :/
    but, better to have a clear screen, imo.
     
  18. PsstGreek macrumors 68040

    PsstGreek

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    #18
    Glad you got a new phone. My iPhone had the same issue but they replaced the display on my iPhone instead of replacing it with a refurb.
     
  19. nilzi macrumors regular

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    Mar 19, 2013
    #19
    Yeah, you are correct. One of My friend's iPhone 5 had ever encountered this problem, and I helpd him replace a new LCD, then the pink hue disapperared.
     
  20. spacedcadet macrumors regular

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    Mar 5, 2009
    #20
    Me too!

    Just noticed this on my iPhone 5 which is ten and a half months old. I think it has just developed this fault as I am a designer and even though the issue is quite subtle I would surely have noticed it before now.

    A faint pink stripe vertically down the whole centre of the screen, with a small white (greenish due to the pink) stripe at each edge.

    Hopefully I can get a replacement before the warranty runs out!

    I am still running iOS6 so it's not to do with iOS7, my wife's iPhone 5 is on iOS7 and has a uniform screen colour and brightness.
     
  21. Sheza macrumors 68000

    Sheza

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    Croydon & London At The Same Time
    #21
    Thanks for this info, may help me at my Genius appointment tomorrow.
     
  22. Sheza macrumors 68000

    Sheza

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    Location:
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    #22
    Got my iPhone replaced today. Seems it's definitely a screen defect. If you're in the UK, you don't need to be in warranty for this issue. Any arguments, you can claim your Consumer Protection rights and request a repair or replacement up to six years after purchasing. For the rest of the EU this can vary but is a minimum of 2 years. Quote the Sales of Goods Act 1979.
     
  23. spacedcadet macrumors regular

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    Mar 5, 2009
    #23
    Genius

    Quick update, had Genius Bar appointment today, replacement phone offered straight away.

    Not sure if it was a refurb, but it looks brand new to me! Very happy with the outcome.
     
  24. Zmanbaseball2 macrumors 68040

    Zmanbaseball2

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    Aug 24, 2012
    Location:
    New York, USA
    #24
    I would like to see if my iPhone 5 is doing the same thing. What app do I use or a screen shot to see if I have the defect. I would like a free replacement:)
     
  25. RoyalElephant, Oct 7, 2013
    Last edited: Oct 7, 2013

    RoyalElephant macrumors member

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    Jul 21, 2013
    #25
    Why is this happening to everyone else only now? Why have our screens been fine and suddenly everything has gone like this?

    Oh my god I really want my money back now. I think every iPhone 5 carries this defect it just takes time for them to start showing it.
     

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