iPhone 5 Power button not working, replacement? (Australia)

Discussion in 'iPhone' started by theguitarist, Mar 24, 2013.

  1. theguitarist macrumors newbie

    Joined:
    Mar 24, 2013
    #1
    My iPhone 5's power button has almost completely gone dead. It does not work unless you press it really hard in a certain spot.

    I bought it from the Apple Online store back in September. I'm in Australia.

    Just have two questions:

    1) Can I print out my invoice (which has been emailed) and bring the phone to an Apple store for repair because it is under warranty?

    2) How long will the repair take? Or will I get a new phone?

    Thank you.
     
  2. Giuly macrumors 68040

    Giuly

    #2
    You probably don't even need the receipt, but yes, printing should work.

    The repair takes about 30 minutes, so just grab a cup of coffee in the meantime.
     
  3. hamiltonDSi macrumors 65816

    hamiltonDSi

    Joined:
    Jul 29, 2012
    Location:
    Romania
    #3
    You only need to take the phone. You will get a new iPhone, they won't repair it.
     
  4. theguitarist thread starter macrumors newbie

    Joined:
    Mar 24, 2013
    #4
    If they do give me a new iPhone will I have to give them my current one?
     
  5. hamiltonDSi macrumors 65816

    hamiltonDSi

    Joined:
    Jul 29, 2012
    Location:
    Romania
    #5
    Yes.
    Not "if", you will get a new iPhone.
    All the iPhones with broken buttons (including mine) have been replaced all over the world at Apple Stores and Carriers.
     
  6. theguitarist thread starter macrumors newbie

    Joined:
    Mar 24, 2013
    #6
    That's annoying, I'll have to come in with a factory reset phone then.

    When I get my replacement phone and sync with iTunes, will everything carry over and be as it was on my previous phone?
     
  7. hamiltonDSi macrumors 65816

    hamiltonDSi

    Joined:
    Jul 29, 2012
    Location:
    Romania
    #7
    Do a back up with iTunes or iCloud on your current iPhone and when you will recieve the new iPhone you will se an option for Restoring a back up in the set up menu when you boot the phone for the first time.
     
  8. erichess22 macrumors regular

    Joined:
    Feb 25, 2013
    #8
    You probably wont even need the receipt but if you do you can just pull the email up on your phone.
     
  9. theguitarist thread starter macrumors newbie

    Joined:
    Mar 24, 2013
    #9
    Great, thank you. I was hoping I could get a white iPhone as the replacement instead of the black like my current one. Is that possible?
     
  10. dw3bb10 macrumors 6502

    Joined:
    Nov 1, 2008
    #10
    Probably not. Doesnt hurt to ask though and try your luck.
     
  11. hamiltonDSi macrumors 65816

    hamiltonDSi

    Joined:
    Jul 29, 2012
    Location:
    Romania
    #11
    Nope. Tried that in 2010 when my iPhone 4 broke. I had a black one and asked for a white one and they said "no".
     
  12. Bako-MacAddict macrumors 68000

    Bako-MacAddict

    Joined:
    Jun 7, 2012
    Location:
    California
    #12
    If its under warranty I wouldn't worry about it . Apple will take care of you
     

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