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iPhone 5 Preorder Cancel question
- Thread starter Edge1978
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Took me 45 minutes and two different CSR's to get the upgrade cleared. They are going to tell you as soon as you accepted the contract on the first order that was your upgrade. Even if you cancel the first order you are going to have to fight to get the upgrade back. Thats what happened to me.
Here is what worked for me...
While in line this AM at the Apple store.... I cancelled my Apple order by going to my orders on apple.com and canceling the order. I waited 10 minutes then called 611. I explained that I had cancelled my order online and needed my upgrade eligibility restored. It took the CSR a few minutes, but was able to do it. I dialed *639# to get confirmation and got it immediately.
So it might take 24 hours for things to propagate if you do not call 611. If you do, it'll be nearly immediate.
Good luck!
While in line this AM at the Apple store.... I cancelled my Apple order by going to my orders on apple.com and canceling the order. I waited 10 minutes then called 611. I explained that I had cancelled my order online and needed my upgrade eligibility restored. It took the CSR a few minutes, but was able to do it. I dialed *639# to get confirmation and got it immediately.
So it might take 24 hours for things to propagate if you do not call 611. If you do, it'll be nearly immediate.
Good luck!
No luck here...
I cancelled my Apple order, spent 30 minutes on the phone with AT&T, another 30 minutes on the phone with Apple sales... no luck. Apple store has the pre-order cancelled, and AT&T says I'm now ineligible for an upgrade. Apple tells me it could take a week for AT&T to get it right... And there are iphone 5's sitting unclaimed in an AT&T store 5 minutes from my house.
UPDATE: I called back an hour later and talked to a different CSR at AT&T. She then called Apple with me on the line, and after waiting on hold for 25 minutes (the AT&T CSR included), an Apple CSR came on and between the three of us we got it taken care of. I went back to the AT&T store, and they had just gotten in a shipment of black 32GB iPhone 5's that they hadn't had during my earlier trip, so I helped myself
I cancelled my Apple order, spent 30 minutes on the phone with AT&T, another 30 minutes on the phone with Apple sales... no luck. Apple store has the pre-order cancelled, and AT&T says I'm now ineligible for an upgrade. Apple tells me it could take a week for AT&T to get it right... And there are iphone 5's sitting unclaimed in an AT&T store 5 minutes from my house.
UPDATE: I called back an hour later and talked to a different CSR at AT&T. She then called Apple with me on the line, and after waiting on hold for 25 minutes (the AT&T CSR included), an Apple CSR came on and between the three of us we got it taken care of. I went back to the AT&T store, and they had just gotten in a shipment of black 32GB iPhone 5's that they hadn't had during my earlier trip, so I helped myself
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Thank you so much everyone!
I called and the CSR said there was absolutely nothing she could do, I would need to wait out the 24-48 hours for it to be restored. Then I waited a half hour called again and this time another CSR had it reversed in 5 mins. I am now sporting my new White iPhone 5
I called and the CSR said there was absolutely nothing she could do, I would need to wait out the 24-48 hours for it to be restored. Then I waited a half hour called again and this time another CSR had it reversed in 5 mins. I am now sporting my new White iPhone 5