iPhone 5 rant Volume down button not working.

[Infinitygraphix]

Just need to vent...

I have an iPhone 5 since october 2012.
iPhone was replace under warranty in July 2013 for a defective camera.

Now, my volume down button do not work.

My iPhone power button is functioning correctly, no problem, even if my serial number qualify for the replacement.

Took an appointment at the Applel Store. iPhone is examine, diagnostic is made.

My phone is like new, the battery is good, the phone look like a new.

No replacement of the power button because it is not defect. Ok, no problem, it is working.

For the volume down button, they agree it is a hardware problem.

However... even if the Power Button can be replace, the volume down (and the volume up buttons and the mute switch) can't be repair/replace.

My only option was an « out of warranty replacement » for 269 $

For a phone that is not officially 12 months old, even if out of warranty, I find it pretty expensive for what it is....

Your thought ?

 

[Ann P]

Try getting it fixed at a iphone repair shop, not through Apple.

 

[Newtons Apple]

Your original phone warranty appllies, even though your phone was replaced. Your 5 is out of warranty

 

[Infinitygraphix]

I know it is out of warranty, but this is a part that should not broke so fast.

Here in Quebec, we have a Law, that says something like this (sorry, I'm french) « even if the original warranty is over, an object should fonction as advertise for a reasonable amount of time according to the object ».

I think that where I live, this should apply, because a phone volume button should work more than a year or 2.

My almost 4 years old iPhone 4 still work like a new... My wife is using it everyday.

 

[nox5]

Buy part on ebay $5 go to YouTube type iPhone 5 volume button replacement and fix it yourself

 

[Infinitygraphix]

will check on ebay.

Thanks

 

[Infinitygraphix]

Just check on Ebay....

Power button on the same cable than mute volume button ?

Recall on the power button...

So if Apple would replace the power button since I am eligible, they would replace the volume button anyway ?

Why refuse to repair the phone if the phone is eligible for the Power button replacement ?

 

[TWO2SEVEN]

Just check on Ebay....

Power button on the same cable than mute volume button ?

Recall on the power button...

So if Apple would replace the power button since I am eligible, they would replace the volume button anyway ?

Why refuse to repair the phone if the phone is eligible for the Power button replacement ?

When I took my wife's phone in they said that this program only replaces the power button. Your problem is not the power button. Seems pretty clear.

I do remember a post on here stating that some one sent theirs in for the power button and got a few other things repaired/replaced, but that seems to be an exception more than the standard policy.

 

[William Gates]

My volume down button stopped working a few weeks ago too!

 

[Infinitygraphix]

When I took my wife's phone in they said that this program only replaces the power button. Your problem is not the power button. Seems pretty clear.

I do remember a post on here stating that some one sent theirs in for the power button and got a few other things repaired/replaced, but that seems to be an exception more than the standard policy.

Yeah I saw that thread.

But is really is the same part... so replacing the power button would solve my problem at the same time... maybe I will begin to experience power button problem too shortly...

 

[Applejuiced]

I know it is out of warranty, but this is a part that should not broke so fast.

Here in Quebec, we have a Law, that says something like this (sorry, I'm french) « even if the original warranty is over, an object should fonction as advertise for a reasonable amount of time according to the object ».

I think that where I live, this should apply, because a phone volume button should work more than a year or 2.

My almost 4 years old iPhone 4 still work like a new... My wife is using it everyday.

That's what everyone says.
It should not break, it should not have any issues after a year and a half, the glass should not break. It was only a small drop etc...
But guess what? electronics are sensitive and things can go wrong.
Next time purchase an extended warranty or pay a repair place to fix your volume button. Its out of warranty anyway and should be pretty cheap to fix.

 

[TWO2SEVEN]

Yeah I saw that thread.

But is really is the same part... so replacing the power button would solve my problem at the same time... maybe I will begin to experience power button problem too shortly...

The policy does not involve the volume button. As others have said, it seems the only choices are to fix it yourself, pay for the out of warranty replacement, or live with it.

 

[Saint.Icon]

Yeah I saw that thread.

But is really is the same part... so replacing the power button would solve my problem at the same time... maybe I will begin to experience power button problem too shortly...

So. You don't get your way with your out of warranty device, so you decide to fraudulently claim an issue you're not having?

Way to be honest.

Your device, replaced or not, is - within the eyes of the law - well over a year old. So instead of trying to swindle your way into getting a free replacement, be a man and either go get a new phone, or pay the replacement fee. Or just deal with a button not working. Have some morals.

 

[C DM]

So. You don't get your way with your out of warranty device, so you decide to fraudulently claim an issue you're not having?

Way to be honest.

Your device, replaced or not, is - within the eyes of the law - well over a year old. So instead of trying to swindle your way into getting a free replacement, be a man and either go get a new phone, or pay the replacement fee. Or just deal with a button not working. Have some morals.

While I agree with the general idea, I would also say it should similarly apply to the manufacturer having some morals about not having basic parts fail on their own a little over a year of use on rather expensive devices.

 

[Saint.Icon]

While I agree with the general idea, I would also say it should similarly apply to the manufacturer having some morals about not having basic parts fail on their own a little over a year of use on rather expensive devices.

A year is enough to have an electronic device outdated twice over. I'd say that over a year of use is quite good for something that moves in and out of pockets, gets moved around a house, gets used for hours a day, etc. More would be great, sure. But the OP knew the warranty when he purchased the device. He could have purchased AppleCare, but didn't. Apple holds no liability or moral obligation here. OP, on the other hand, does have a moral obligation to not be a liar and thief.

 

[blkjedi954]

Take better care of your phone

I purchase an iphone every other generation, which started with the iphone 3GS. My iphone's have NEVER given me any problems. I use my iPhone perhaps more than anyone here. I use it for movies, I hook it up to my television with the HDMI cables to watch Netflix, I bluetooth it to my wireless speakers and I AM an consummate mobile gamer. I have ALL the console quality games, like Dead Space, Wild Blood, MC3 & 4, Nova 2 & 3, Mass Effect, Deus Ex, Real Racing 2 and 3, Amazing Spiderman 1 & 2, Dark Knight....etc. I could go on. The point I'm making is my iPhone is used like no other for music, and entertainment on a daily basis starting from the 3GS, 4S and now the 5S All of which were purchased on "launch day". Never once has any of my devices given me a problem and I use them 2 years straight at such an intense level. Many iPhone owners are just "bad" owners and don't respect technology. That iphone is more versatile than any computer television or phone separately. It's a piece of technological marvel!! When I see people place them in their back pockets of their skinny jeans and then go sit on a bench, I cringe. I see people give it to their 4 year old nieces and nephews and wonder why a $650 and up piece of hardware has been damaged. Would you allow your 4 year old whatever, to play on your laptop while eating an ice cream cone??? No. So take better care of your iPhones and then you probably wouldn't be complaining about faulty this or faulty that or whatever other. I'm not saying there couldn't be lemons but most of what is complained about is plain cockamamie!!!

 

[Charadis]

The policy does not involve the volume button. As others have said, it seems the only choices are to fix it yourself, pay for the out of warranty replacement, or live with it.

You're correct, it does not. But you're not really helping the OP out; he/she stated eligibility for a Sleep button replacement that current iPhone 5 owners are entitled to, and repairing it under that policy would ultimately fix the volume button if the Sleep button flex is replaced - it is one assembly. I've replaced one myself on someone else's phone.

OP, I would suggest taking it in to the Genius Bar and see what they can do for you. Ultimately, it is the Genius's call to take it in or not, after running through some tests, but the least they can do is tell you no. They've done some incredible things for less fortunate people with worse situations. You have a legitimate reason for taking it in, and it makes no sense to replace a faulty part out of pocket when others are getting theirs replaced due to a recall. It is the same part. Sent from my iPad.

 

[iolinux333]

If you send it in for power button replacement, chances are they'll fix the volume button too without charging you. Just send it in and see what happens. I think you'll be pleased.

 

[TWO2SEVEN]

You're correct, it does not. But you're not really helping the OP out; he/she stated eligibility for a Sleep button replacement that current iPhone 5 owners are entitled to, and repairing it under that policy would ultimately fix the volume button if the Sleep button flex is replaced - it is one assembly. I've replaced one myself on someone else's phone.

OP, I would suggest taking it in to the Genius Bar and see what they can do for you. Ultimately, it is the Genius's call to take it in or not, after running through some tests, but the least they can do is tell you no. They've done some incredible things for less fortunate people with worse situations. You have a legitimate reason for taking it in, and it makes no sense to replace a faulty part out of pocket when others are getting theirs replaced due to a recall. It is the same part. Sent from my iPad.

You didn't read carefully...

Yeah I saw that thread.

But is really is the same part... so replacing the power button would solve my problem at the same time... maybe I will begin to experience power button problem too shortly...

Just need to vent...

I have an iPhone 5 since october 2012.
iPhone was replace under warranty in July 2013 for a defective camera.

Now, my volume down button do not work.

My iPhone power button is functioning correctly, no problem, even if my serial number qualify for the replacement.

Took an appointment at the Applel Store. iPhone is examine, diagnostic is made.

My phone is like new, the battery is good, the phone look like a new.

No replacement of the power button because it is not defect. Ok, no problem, it is working.

For the volume down button, they agree it is a hardware problem.

However... even if the Power Button can be replace, the volume down (and the volume up buttons and the mute switch) can't be repair/replace.

My only option was an « out of warranty replacement » for 269 $

For a phone that is not officially 12 months old, even if out of warranty, I find it pretty expensive for what it is....

Your thought ?

They will run a diagnostic program if the OP takes it in. Once that shows that there is nothing wrong with the power button the recall will not apply.

The OP isn't taking anyone else's suggestions for help, they are just here to "vent" according to the first post.

 

[Jalopybox]

I know it is out of warranty, but this is a part that should not broke so fast.

Here in Quebec, we have a Law, that says something like this (sorry, I'm french) « even if the original warranty is over, an object should fonction as advertise for a reasonable amount of time according to the object ».

I think that where I live, this should apply, because a phone volume button should work more than a year or 2.

My almost 4 years old iPhone 4 still work like a new... My wife is using it everyday.

It does stink.

I would look on ebay for 'iphone 5 volume button service'. I found many in the states for under $40. That is a fair price as you need to take the phone completely apart to replace the switch/button combo.

 

[C DM]

You didn't read carefully...







They will run a diagnostic program if the OP takes it in. Once that shows that there is nothing wrong with the power button the recall will not apply.

The OP isn't taking anyone else's suggestions for help, they are just here to "vent" according to the first post.

Not sure if a diagnostic would really confirm whether a hardware button might not respond or stick occasionally. There's an obvious recall on it and if a user says they have been experiencing the issue sporadically there's more on the side of them just doing the repair with the recall already in place for a known issue rather than truly try to argue that it might not qualify simply because they can't reproduce it in a circumstance like that.

 

[TWO2SEVEN]

Not sure if a diagnostic would really confirm whether a hardware button might not respond or stick occasionally. There's an obvious recall on it and if a user says they have been experiencing the issue sporadically there's more on the side of them just doing the repair with the recall already in place for a known issue rather than truly try to argue that it might not qualify simply because they can't reproduce it in a circumstance like that.

There is a specific diagnostic program for this recall, I went through the process with my wife's phone.

The store placed each customers phone in a dock connected to a MBP and ran the app before agreeing to service the phone. It got specific enough to tell them which part of the button was malfunctioning.

There is nothing stopping the OP from trying, he/she may get lucky.