This has been a real pain the ass, one I was not expecting from Apple. I dropped off my iPhone 5 a week ago to repair the sleep button. My phone qualified for the recall. The next day I check the repair status only to find that my phone is ready to pick up! How could that be?? I call in and find out that the repair status was reporting for my loaner phone. Not sure how that was possible, but they told me not to worry. They said I would be getting several emails regarding the status of the repair. A week has gone by, and no emails. I give them a call, the woman talks to her supervisor, who says that the repair will actually take a month! I looked it up (https://ssl.apple.com/support/iphone5-sleepwakebutton/) "The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you" What should I do? Call back and complain again? Just wait and hope I get some kind of info on my phone?