iPhone 5 repair woes

[lfshammu]

This has been a real pain the ass, one I was not expecting from Apple.

I dropped off my iPhone 5 a week ago to repair the sleep button. My phone qualified for the recall. The next day I check the repair status only to find that my phone is ready to pick up! How could that be?? I call in and find out that the repair status was reporting for my loaner phone. Not sure how that was possible, but they told me not to worry. They said I would be getting several emails regarding the status of the repair.

A week has gone by, and no emails. I give them a call, the woman talks to her supervisor, who says that the repair will actually take a month!

I looked it up (https://ssl.apple.com/support/iphone5-sleepwakebutton/)

"The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you"

What should I do? Call back and complain again? Just wait and hope I get some kind of info on my phone?

 

[eelw]

Just be patient. Really depends on how many units in for repair at your local service depot.

 

[s15119]

I would call back, ask for a manager and let them know a month is unacceptable.

 

[Brian Y]

If you are still within your warranty period, you can call them and ask for a replacement phone.

If it's OOW/recall, you're limited to having it repaired. It's most likely a stock issue. Ultimately, if you have a loaner phone - I don't see the problem?

 

[Applejuiced]

Did you say they gave you a loaner?
Just wait, you won't die waiting an extra few days without your original iphone.

 

[Jaguarr40]

I was under the assumption you had to take it to your local Apple store or send it to Apple for the replacement ofd the button. I don't see anywhere where the OP has said where he took it. If I am wrong please excuse me but that is what i read. Why would Apple have a recall and not expect you to let them handle it unless they instructed otherwise.