iPhone 5 repair woes

Discussion in 'iPhone' started by lfshammu, Jul 13, 2014.

  1. lfshammu macrumors member

    Joined:
    Sep 2, 2010
    #1
    This has been a real pain the ass, one I was not expecting from Apple.

    I dropped off my iPhone 5 a week ago to repair the sleep button. My phone qualified for the recall. The next day I check the repair status only to find that my phone is ready to pick up! How could that be?? I call in and find out that the repair status was reporting for my loaner phone. Not sure how that was possible, but they told me not to worry. They said I would be getting several emails regarding the status of the repair.

    A week has gone by, and no emails. I give them a call, the woman talks to her supervisor, who says that the repair will actually take a month!

    I looked it up (https://ssl.apple.com/support/iphone5-sleepwakebutton/)

    "The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you"

    What should I do? Call back and complain again? Just wait and hope I get some kind of info on my phone?
     
  2. eelw macrumors 6502a

    eelw

    Joined:
    Sep 19, 2012
    #2
    Just be patient. Really depends on how many units in for repair at your local service depot.
     
  3. s15119 macrumors 65816

    s15119

    Joined:
    Nov 20, 2010
    #3
    I would call back, ask for a manager and let them know a month is unacceptable.
     
  4. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #4
    If you are still within your warranty period, you can call them and ask for a replacement phone.

    If it's OOW/recall, you're limited to having it repaired. It's most likely a stock issue. Ultimately, if you have a loaner phone - I don't see the problem?
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    Did you say they gave you a loaner?
    Just wait, you won't die waiting an extra few days without your original iphone.
     
  6. Jaguarr40 macrumors regular

    Jaguarr40

    Joined:
    Jul 10, 2014
    Location:
    Sarasota, Florida
    #6
    I was under the assumption you had to take it to your local Apple store or send it to Apple for the replacement ofd the button. I don't see anywhere where the OP has said where he took it. If I am wrong please excuse me but that is what i read. Why would Apple have a recall and not expect you to let them handle it unless they instructed otherwise.
     

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