did you send it back with the original packaging and all the contents?
While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.They will instruct him to send back only the iPhone itself if it's a white box replacement swap.
While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.
I got a replacement last week from AppleCare (white box, overnight shipping). Week 36, so still a new one but it's heavily scratched up and has the worst light leak yet (white model).
You failed to read my post. It says "replacement". Not returned for refund.You know this how? You returned your iPhone 5 for a refund, which requires you to return everything, unlike swapping it out. White box replacements contain no accessories.
You failed to read my post. It says "replacement". Not returned for refund.
It couldn't be more clearly stated.
i said this in another post, but i went to the apple store, the genius told me the "replacements" are brand new , not manufactured not refurbs. I dont think they're allowed to lie about something like that...
Respectfully, I cannot imagine why you're so set on assuming.Still makes no sense. You're returning everything yet they give you a white box with no accessories so you're sans a charger or cable? Your post also says that replacements are always refurbs and this isn't necessarily true, especially right after new iPhone debut.
While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.
Respectfully, I cannot imagine why you're so set on assuming.
Reading my post, at no time did I mention a white box, or being sans a charger or cable. I have no further comment.
I'm simply conveying my experience. If that's too much for you, feel free to move on.I've just spoken to several senior managers at applecare, they do not ask for all the chargers, cables and packaging for replacements; stop spreading BS.
If i am getting an overnight shipment of another iPhone 5 and i have to send mines back, would the one they are sending me new or refurbished? Thanks
I'm simply conveying my experience. If that's too much for you, feel free to move on.