iPhone 5 says it's charging but isn't

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Qwertylizer, Dec 10, 2016.

  1. Qwertylizer macrumors regular

    Joined:
    Apr 18, 2009
    Location:
    Europe
    #1
    Help needed! Last night I put the iPhone charging as usual. However at the morning the battery percentage was even lower. So it didn't charge at all. Now it is 0 % and the phone is dead. It still says it is charging but actually isn't. Now I can't even turn it on because it only shows the charging symbol.

    I already tried different cables and chargers (all Apple).

    I also tried to restore the phone on iTunes. It actually installs the software but after that turns off and won't turn on again. So I couldn't even restore it from the backup...

    Is the problem the battery or something worse? Thank you.
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    It's more than likely the battery, possibly the charging port. Apple have a repair program for the batteries in the iPhone 5: https://www.apple.com/uk/support/iphone5-battery/

    As such it would be best to pop into an Apple Store for them to take a look at it, though preferably check your serial number first on the website listed. If it's the battery and you're eligible, they'll give you a new iPhone 5. :)
     
  3. Qwertylizer thread starter macrumors regular

    Joined:
    Apr 18, 2009
    Location:
    Europe
    #3
    Yep it was the battery... changed it and now it works.
     

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