IPhone 5 sleep button, apple will not fix.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Slowpc, May 24, 2013.

  1. Slowpc macrumors regular

    Slowpc

    Joined:
    May 24, 2013
    Location:
    Winston Salem NC
    #1
    Well , i'm just going to do a quick story here and maybe someone might know more info for me.

    My black 32gig iphone 5 has the bad power button issue like many others.
    Have been going back and forth with apple and have not gotten a "real" answer from them at all for nearly a month.

    Phone was purchased overseas and provider unlocked. It was a vodafone from germany at the time. A1429 unit. It is currently in the united states and now the power button is not working so trying to get it replaced. Apple systems all state I have a hardware warranty for another 150 or so days and everything but they say they don't have anything to replace it with. Was actually told to get a 3rd party repair shop to work on it. (applecare said that... )

    Latest one was that apple does not repair or replace vodafone items even where they sell them in those countries (which is weird as their are many reports of apple doing this)

    SO ... anyone ever run into a situation like this? Apple is giving me so many random answers and runarounds it is pretty funny but getting upsetting as it is a apple piece of hardware that they will not even touch.
     
  2. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #2
    i thought ive read on here a bunch of times that apple wont cross honor warranty on out of country devices.
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    You might have to wait till you get back to Germany.
    Various models are slightly different by country and carrier so giving you an AT&T or Verizon iphone replacent might give you issues with certain bands used by your local provider.
     
  4. Slowpc thread starter macrumors regular

    Slowpc

    Joined:
    May 24, 2013
    Location:
    Winston Salem NC
    #5
    Part I wondered about was "Where international service is available, Apple may repair or replace Apple Products and parts with comparable Apple Product and parts that comply with local standards."

    I'm just wondering why vodafone is blocked from all services outside their stores. Apples paperwork said "per the genius I talked to" they do not do in warranty or out of warranty at any genius location.
     

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