iPhone 5 stuck on non-spinning wheel.

[chkenwing]

Hi,

I have a colleague who needed his iPhone 5 restoring however it seems that I am unable to.

After putting the phone into DFU mode and opening up iTunes, the phone is detected and it proceeds to download the latest update.

Once it's all extracted, iTunes displays "Waiting for iPhone". At the same time, the iPhone reboots itself, the Apple logo is displayed and then the spinning logo. However the spinning logo is frozen, it isn't spinning. After waiting 10 minutes, I get a Error 4005 thrown at me by iTunes.

The phone remains stuck on the screen. Until I force DFU mode again and the process repeats itself.

Any assistance on this would be great.

 

[eyoungren]

Have you…?

• Updated iTunes? iTunes 12.x would be the latest. If you cannot update to the lates iTunes because the OS of the computer is too old then you'll need to find a computer that can.

• Used a different USB port, a different lightning cable.

• Downloaded (through iTunes) an uncorrupt version of the lates IPSW for the iPhone 5 (should be 10.3.2)?

Some steps…
https://support.apple.com/en-us/HT201444

 

[chkenwing]

Have you…?

• Updated iTunes? iTunes 12.x would be the latest. If you cannot update to the lates iTunes because the OS of the computer is too old then you'll need to find a computer that can.

• Used a different USB port, a different lightning cable.

• Downloaded (through iTunes) an uncorrupt version of the lates IPSW for the iPhone 5 (should be 10.3.2)?

Some steps…
https://support.apple.com/en-us/HT201444

1 - Already updated.
2 - Tried different USB ports and cable.
3 - I have a very fast internet line at work, so downloading through iTunes here takes minutes and thus a corrupted version is unlikely.


After rebooting, the Apple logo will appear first, then the spinning wheel. It stops spinning as soon as it pops up after the Apple logo, it doesn't even complete one revolution before it stops.

Could it be a hardware issue?

 

[jetsam]

Are you sure you are in DFU mode, not recovery mode?
Assuming you are really in DFU mode, and the phone won't install the firmware after multiple attempts, the problem is most certainly the hardware.

 

[chkenwing]

Are you sure you are in DFU mode, not recovery mode?
Assuming you are really in DFU mode, and the phone won't install the firmware after multiple attempts, the problem is most certainly the hardware.

DFU mode ain't doing anything.
Recovery mode, I've done multiple times and outcome is the same.

Guess I'll have to let my colleague know that the phone is borked, lol.