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iPhone 5 warranty claim

S

shah1

macrumors regular
Original poster
Oct 30, 2010
199
52
Hi guys,

Looking for some advice. I've had my iPhone 5 since launch which was replaced under warranty the following year (2013), now I believe this handset is one of their refurbs.

I have recently noticed that the screen is lifting on the top right hand corner of the device. Now I've never dropped the phone and it has lived in a case since I got the replacement.

My question is, will Apple replace this phone despite being out of warranty? Or will I be asked to pay something upfront. Genie bar appointment has been arranged.
 
They may and they may not.

I hate to be so obtuse in my answer, but you're asking something that none of us can really answer with any level of certainty.
 
You will have to pay for repair, the phone no longer has warranty.

Can I ask why you think apple would replace the phone while out of warranty? It's an interesting aspect of apple owners, that I find fascinating , these threads pop up all the time.

Though you never know, get the right Genius, and you might get free repair. I say good luck either way.
 
Depends on the genius you get. I got the display, battery and the whole housing on my rMBP replaced for free a few months back even though the warranty expired over 12 months ago. Another genius and I wouldn't have been this lucky I am sure
 
MH01 said:
You will have to pay for repair, the phone no longer has warranty.

Can I ask why you think apple would replace the phone while out of warranty? It's an interesting aspect of apple owners, that I find fascinating , these threads pop up all the time.

Though you never know, get the right Genius, and you might get free repair. I say good luck either way.
Click to expand...

I believe they should replace it - surely its a manufacture fault?? There is no reason for the screen to come away from the corner when the phone has not been dropped or mis treated.
 
shah1 said:
I believe they should replace it - surely its a manufacture fault?? There is no reason for the screen to come away from the corner when the phone has not been dropped or mis treated.
Click to expand...

Using that logic, all manufacturers should provide lifetime warranty as manufacture defects are never our fault?
 
JayLenochiniMac said:
Using that logic, all manufacturers should provide lifetime warranty as manufacture defects are never our fault?
Click to expand...
Playing Devil's Advocate here, I can see the OP's point. Craftsmen offers a lifetime warranty on their professional tools. Sears will replace them, no matter how long ago you bought them.

But I also see your point as well. An iPhone is not a solid hunk of metal, it's a device that even when protected, sees use every day. Parts are delicate.

People seem to think that cases are these magical items that will somehow protect a device from every threat and problem. That's just not so.
 
eyoungren said:
Playing Devil's Advocate here, I can see the OP's point. Craftsmen offers a lifetime warranty on their professional tools. Sears will replace them, no matter how long ago you bought them.

But I also see your point as well. An iPhone is not a solid hunk of metal, it's a device that even when protected, sees use every day. Parts are delicate.

People seem to think that cases are these magical items that will somehow protect a device from every threat and problem. That's just not so.
Click to expand...

Yes, many tools can last a lifetime hence the lifetime warranty. Phones are throwaways just like any electronics.
 
Well its worth a try. Of course will let you guys know the outcome - visiting the genius bar next fri.
 
Probably because the battery is buldging and causing the screen to lift. If the genius confirms this, good chance it will get replaced for safety issues.
 
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