iPhone 5 Warrany doubt

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jofer95, Jul 17, 2013.

  1. jofer95 macrumors newbie

    Joined:
    Jul 17, 2013
    #1
    i have a problem with the my iphone because i have the the "purple spot"
    http://imageshack.us/a/img28/7568/s0xw.jpg in the camara and problems with the lighting connector so i decide to put my iphone in service with my operator (TELCEL MEXICO because there is not genius bar or apple store near my city) and they tell me my iphone is out of warranty because it has scratches around the phone...
    http://imageshack.us/a/img826/9727/ntow.jpg
    http://imageshack.us/a/img33/7289/p8eb.jpg

    and just a little pice broken..
    http://imageshack.us/a/img191/7792/p6bj.jpg

    i just wanna now if this is too scratched to put it out of warranty... :confused:

    (sorry for my bad english)
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Looks like it had some bad times but what are you trying to do?
    Have it replaced?
    Try going in again and maybe you will get someone that will do it for you.
     
  3. jofer95 thread starter macrumors newbie

    Joined:
    Jul 17, 2013
    #3
    i just wanna know if i seend my iphone or going to my nearest apple store they accept my phone to fix the camara spot and the charging problem :confused: also i still have my year of warranty
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    I'd go to the closest Apple store and give it a shot.
    Only way to find out is if you try.
    Hope they take care of you.
     
  5. dictoresno macrumors 601

    dictoresno

    Joined:
    Apr 30, 2012
    Location:
    NJ
    #5
    Yea they are wrong. An apple store would replace the phone under warranty for the purple spots regardless of that minor damage.
     
  6. MrMacMack macrumors 6502a

    Joined:
    Oct 24, 2012
    #6
    Give AppleCare a call. Here's the phone number list for all countries:

    http://support.apple.com/kb/he57

    When you call, I suggest that you let them know that the problems with the camera existed long before the physical damage and that you just haven't had a chance to call in about it.
     

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