I made a short video on my wife's phone, then put the phone in my pocket without shutting it off. Now her email is not there. It’s an "hername"@gmail address. When I touch the "Mail" icon, I get a screen that says: “Welcome to Mail” Then below that, there is a list: iCloud Exchange Google YAHOO Aol. Outlook.com Other Her Samsung tablet has the same email address as her phone. I can receive test emails on her tablet from my Mac. On her apps, there is an icon with a large M that says Gmail under it. It works, but the address is "hername9"@gmail, so she doesn’t use it. Thanks for any help.