iphone 5c email icon is there, but no app

Discussion in 'iPhone Tips, Help and Troubleshooting' started by JohnnyPizzut, Dec 18, 2018.

  1. JohnnyPizzut macrumors newbie

    Joined:
    Dec 18, 2018
    #1
    I made a short video on my wife's phone, then put the phone in my pocket without shutting it off.

    Now her email is not there. It’s an "hername"@gmail address.

    When I touch the "Mail" icon, I get a screen that says:

    “Welcome to Mail”

    Then below that, there is a list:

    iCloud
    Exchange
    Google
    YAHOO
    Aol.
    Outlook.com
    Other

    Her Samsung tablet has the same email address as her phone. I can receive test emails on her tablet from my Mac.

    On her apps, there is an icon with a large M that says Gmail under it. It works, but the address is "hername9"@gmail, so she doesn’t use it.

    Thanks for any help. :)
     
  2. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #2
    Sounds like the email account might have gotten deleted. You should be able to go to Settings > Passwords & Accounts and check to see if the account might still be there. If not, you can add it by adding her Google account.

    You can also go to the Gmail app and sign out of the account that's there and sign in with her account if you want to use that app.
     
  3. JohnnyPizzut thread starter macrumors newbie

    Joined:
    Dec 18, 2018
    #3
    --- Post Merged, Dec 18, 2018 ---
    My iPhone5c does not have "Settings > Passwords & Accounts".
     
  4. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #4
    What iOS version is it running?

    You can probably also check something similar in Settings, like Mail or something like that.
     
  5. JohnnyPizzut thread starter macrumors newbie

    Joined:
    Dec 18, 2018
    #5
    --- Post Merged, Dec 18, 2018 ---
    iOS 10.3.3
    "Your software is up to date."
     
  6. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #6
  7. JohnnyPizzut thread starter macrumors newbie

    Joined:
    Dec 18, 2018
    #7
    Thanks for the link. I will check it out later this evening.
     
  8. nieks macrumors 6502

    nieks

    Joined:
    Apr 7, 2016
    Location:
    The Netherlands
    #8
    No, don't use that link, that's way to much of a hassle.
    Just do the following:

    1. Go to settings
    2. Go to mail
    3. Go to accounts
    4. Add account
    5. Select Gmail
    6. Enter credentials.

    and you're done :)
     
  9. JohnnyPizzut thread starter macrumors newbie

    Joined:
    Dec 18, 2018
    #9
    Wow, that was easy. Her gmail account was turned off. Slide the button to the right and her email is back.

    Thanks very much for your help.
     

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8 December 18, 2018