Iphone 5C - having issues signing in app store

Discussion in 'iPhone' started by golfergirl13, Aug 31, 2015.

  1. golfergirl13 macrumors member

    Apr 5, 2009
    My friend has an iPhone 5c with AT&T. When he clicks on the App Store icon, there is a blank screen and the 1 minute later, it prompts him to sign in with his password. He says it is the CORRECT password, however it keeps prompting him to put in his password.

    He is able to log in to itune fine on his computer

    His version is 8.4.1 12H321

    He has never updated the software, therefore I did last night and still same issue

    He does NOT have another itune account

    He does not have icloud set up.

    He does not have any apps other than email on the iphone. However, now he wants to download apps.

    Any help would be appreciated.
  2. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    Settings>iTunes & App Store>tap on Apple ID. Tap on logout. Log back in by tapping in the same area.

    Try again.
  3. golfergirl13 thread starter macrumors member

    Apr 5, 2009
    He said this didn't work. Any other suggestions?

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