IPhone 5s battery fast drain and replacement?

Discussion in 'iPhone' started by Slammed01, Feb 17, 2016.

  1. Slammed01 macrumors member

    Joined:
    Aug 29, 2015
    #1
    Fiancée has a 5s and battery drains extremely fast, everything was fine then one day boom. Any app I can download to see results or # of charge cycles before replacing?
    Saw apple charges $80 out of warranty, prob worth it to go to Apple for replacement?
     
  2. Skorpio macrumors 6502

    Skorpio

    Joined:
    Apr 16, 2015
    Location:
    SC USA
    #2
    I'd recommend going to Apple. Apple will check the battery's health for free.
     
  3. Richdmoore macrumors 68000

    Richdmoore

    Joined:
    Jul 24, 2007
    Location:
    Troutdale, OR
    #3
    I would double check the battery Useage setting, I recently had an app that updated how it operated In The background and was burning my battery down quickly (75% total power useage).

    I would go with apple's replacement, as you will not know the quality of a third party battery, and with the recent iPhone 6 Touch ID restore problems I would not want any third party parts in an iPhone that is still actively receiving iOS updates. (I do doubt a battery replacement could trigger any errors however.)
     
  4. Slammed01 thread starter macrumors member

    Joined:
    Aug 29, 2015
    #4
    Awesome, thank you! We bought it 2nd hand and worked fine for a bit. Going to do a reset and see, if same apple sounds good!
     
  5. Slammed01 thread starter macrumors member

    Joined:
    Aug 29, 2015
    #5
    Any good apps to check cycles? Also it charges slow and is picky on which cord is used vs my 5.
     
  6. Mac 128 macrumors 601

    Mac 128

    Joined:
    Apr 16, 2015
    #6
    Was this after the 9.2.1 update?

    I did go to the Apple Store yesterday and here's there response:

    The ran several tests on the phone remotely, which turned up no issues. They did note the abnormal battery drain, confirmed my settings were perfect, and had no explanation.

    They then suggested it might be a firmware problem, and reset the firmware and one again restored the phone as new.

    While that did not resolve the issues, they retested it and discovered a minor battery fluctuation. However, they ruled that the battery was in such good condition that they could not authorize replacing it -- despite diagnosing it as a potential cause, or contributor to the problem. Although they did note a battery drain of approximately 10% within 5 minutes of performing the restore. In addition they took the iPhone apart, determined there was no visible internal damage, and re-seated the Touch ID and battery, to no avail.

    The only explanation they offered was that the 9.2.1 update uncovered a preexisting hardware defect, which they could not diagnose, which caused the Touch ID to fail, and battery life to drain rapidly.

    They only offered one solution since the phone was technically out of warranty -- repair the phone for $269. Or trade in the phone as-is and receive $200 put toward in-store credit.

    Now I say technically because of this: The iPhone 5S was originally purchased over 2 years ago. However, it was replaced under Apple Care warranty in November of 2014, with a brand new, manufactured-phone-for-replacement by Apple. So the current phone which exhibits the acknowledged manufacturing defect, is only 14 months old, barely two months out of the standard Apple 1-year warranty. Unfortunately the phone was no longer eligible for Apple Care because it's tied to the original purchase, not to the brand new replacement phone, and I did not originally purchase the phone, so Apple Care was no longer offered when I received it.

    So after spending an hour at the Genius bar, Apple has officially told me that iOS 9.2.1 broke the phone, which they presume suffered from a physical defect, and despite only being 14 months old, for which Apple Care which could not be purchased on the replacement phone despite being brand new, they are not obligated to repair or replace anything.

    So the official verdict -- iOS 9.2.1 broke my 14 month old iPhone -- specifically dramatically reducing the battery life, and permanently disabling Touch ID.

    Well, here's hoping they don't know what they're talking about and iOS 9.2.2 repairs whatever 9.2.1 broke.
     
  7. canuckRus macrumors 6502

    canuckRus

    Joined:
    May 18, 2014
    #7

    Because of previous problems with their (iPhone5) batteries some models are having their batteries replaced for free depending on the IMEI number found under settings, general, about. With the number (IMEI) go to this site and check.
    < https://www.apple.com/ca/support/iphone5-battery/ >
     
  8. Slammed01 thread starter macrumors member

    Joined:
    Aug 29, 2015
    #8
    Issue was before update to ios 9, may do ibackupbot before going to Apple. Just randomly started draining, was getting hot when I restored. Charging for 4 hours, cool to touch so that's good. No service currently, wanted to do testing before activating. Airplane mode on
     
  9. C DM macrumors Westmere

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    Oct 17, 2011
  10. nox5 macrumors 6502

    Joined:
    Oct 16, 2013
    #11
    There are tiny transistors on motherboard that control current. They like to fail sometimes for many different reasons ( mostly water damage) and cause battery drain. Apple is unable to do this kind of check but there are repair shops(specialized in micro soldering) that can check those transistors. It would require a lot of work so not sure if it's worth it when you can buy used 5s for $200 or less and sell yours for parts.
     
  11. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #12
    Battery Doc, not Battery Doctor, offers health and cycle count. I believe its 1.99 on the app store. If you have a Mac, you can download Coconut Battery (Google it, not on Mac App Store) and it gives you this same information for free.
     
  12. Slammed01 thread starter macrumors member

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    Aug 29, 2015
  13. Slammed01 thread starter macrumors member

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    Aug 29, 2015
  14. Mac 128 macrumors 601

    Mac 128

    Joined:
    Apr 16, 2015
    #15
    As far as Apple is concerned, you have a perfect Battery. They will not even consider replacing it.

    Just out of curiosity, since you said this started under OS 8, have you been dealing with this for a while and just posted it here? Just wondering why you haven't brought this up with Apple to have them evaluate it since this has been going on for over 6 months at least.
     
  15. Slammed01 thread starter macrumors member

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    Aug 29, 2015
    #16
    Phone was retired a few months ago as fiancée got her moms old 5s for Xmas. It started a few weeks prior to that
     
  16. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #17
    Try putting the public beta of 9.3 on it and see what happens then.
     
  17. Slammed01 thread starter macrumors member

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    Aug 29, 2015
  18. Slammed01 thread starter macrumors member

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    Aug 29, 2015
    #19
    [​IMG]

    So got a new battery however shows 259 cycles hmmm
     
  19. Slammed01 thread starter macrumors member

    Joined:
    Aug 29, 2015
    #20
    Went and got my money back on that battery. Only hope is software, fiancé and I both have 5s that take forever to charge and kills battery lol
     

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