No but let's not derail this thread with our opinions because they're irrelevant.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 5S denied service for faulty fingerprint sensor
- Thread starter SR71
- Start date
- Sort by reaction score
No but let's not derail this thread with our opinions because they're irrelevant.
Nope, I don't think he does. The problem is, you create a sense of "entitlement" when you start implying that people are owed something for inconvenience. Maybe he is, but this is the extent of it: AN APOLOGY. Not money, not a free case, not gas for his trouble... It's ridiculous that the first place everyone turns when there is an inconvenience is "compensation". It's LIFE. Life is FULL of uncompensated inconveniences.
As for the "problem" it's a little fishy but I promise you this: DEMONSTRATE (not by video, but by leaving the phone in it's non-functional state) that it won't work and he will get an exchange. The truth is, a video proves NOTHING. Maybe he had tape on his finger, maybe it wasn't the actual phone in question, who knows.
Why would he do this? Maybe there is something ELSE he's not telling them going on. Who knows. But believe me when I say that the people at the Apple store have seen LOTS of fraudulent behavior, and a video of an issue that can't be reproduced in person is NOT going to clear their minds.
All he has to do is recreate a legitimate issue in front of them (NOT on a video). Bam! Working phone. Problem solved.
/Thread
If they still don't want to help you file a dispute with you Credit Card company, if thats how you payed. I know some CC companies have buyer protection so just filing a claim that way would be more smoother, otherwise just filling a regular dispute would also work.
Granted what I'm about to tell you is from AppleCare+, call up apple care as you're still under warranty, tell them your issue and when you get to the point of a replacement, you can either send it and once they receive it they'll send you a replacement or you can do an advanced replacement and you'll get a replacement phone first. The only problem with advance replacement is that they put a hold of around $750 on your credit card. Either way advancement or not you get a replacement phone that is working.
AppleCare 1 (800) 275-2273. (Stateside)
I didn't wait. This is already my second 5S. I'm not a picky person at all, but I know that if a new device that I just bought has a problem, I better get it fixed ASAP if I want to avoid getting hassled by the Geniuses. The first 5S that I had actually did have a faulty battery that had a battery health of 73%, but it still got better battery life than my second 5S. Now on top of this one getting worse battery life while showing up as 100% normal in diagnostics, it's also got a faulty fingerprint sensor which I've showed them through video evidence and in person. Both forms of evidence weren't enough and I keep getting denied a replacement.
Yup, 100% truth right here. When I got the replacement for my first 5S, the Genius exchanged it no questions asked and apologized many times for the inconvenience. The Genius I had on Friday was rude, unfriendly, and didn't seem like he wanted to be there at all, let alone help any customers.
I like this suggestion.
It's funny, though, because they actually did end up compensating me even though I didn't want to be compensated.
About 4.5-5 hours of usage, 7-8 hours of standby, all settings that are rumored to drain battery are disabled and it's on wifi all day. Calibrated 3 times now, done over 4 full restores and setup as new all four times. Didn't sync any apps, music, etc. from iTunes either.
I ended up just calling AppleCare and explained to them what happened and they apologized profusely for the horrible service I was given and told me that no device that is two weeks old should be having any issues, especially with Touch ID as that's a major feature. They're sending me an express replacement and are even including one of the new leather 5S cases as a way to prove they're sorry for the service that I was given (or not given). They're even waiving the $29 express fee. Very happy with how AppleCare handled the situation.
As I said above, I called them and they got everything settled and are sending me an express replacement and are waiving the usual $29 express service fee. They're also sending me one of the new leather cases for the 5S as to prove they're sorry for the horrible experience I had at the Apple Store. They handled the situation very well and agreed that if I couldn't get a replacement for the battery, I at least should've gotten one for the problems with the fingerprint sensor.
