Iphone 5s help?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Helen770, Aug 7, 2015.

  1. Helen770 macrumors newbie

    Helen770

    Joined:
    Aug 7, 2015
    Location:
    Atlanta
    #1
    Hi guys
    So I purchased an iPhone 5s
    It's an AT&T phone
    I checked the imei on the back and it came up as. Clean AND ready to Activate
    I put a SIM card in and all was running smoothly until the screen said reported lost and erased asking for Apple id /password
    Some one told me to connect to iTunes and put. It on recovery mode and I'll be able to use the phone..
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    So when you purchased the iPhone it was already set up with someone's information/account, it wasn't completely reset and required you to set it up from the beginning with your information?
     
  3. Helen770 thread starter macrumors newbie

    Helen770

    Joined:
    Aug 7, 2015
    Location:
    Atlanta
    #3
    I went through the setup where it asked what. country languages and use mobile connection then led me to the Apple I'd password screen
     
  4. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #4
    So you've set up your own Apple ID and iCloud account on the phone originally? And had Find My iPhone enabled and attached to your Apple ID?

    And now it has been erased and asking for a different Apple ID (that isn't your own and the one you used to set it all up)?
     
  5. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #5
    sounds icloud locked, I think the only way is by getting the users apple id and password otherwise its a brick.

    ive read online that people can get icloud locks off but its pretty hard/expensive
     
  6. timeconsumer macrumors 65816

    timeconsumer

    Joined:
    Aug 1, 2008
    Location:
    PNW
    #6
    I would contact whoever you purchased the phone from and ask them to remove their iCloud account. You wouldn't be able to restore the phone if somebody has their iCloud account added unless you knew the username and password to remove it.
     
  7. Helen770 thread starter macrumors newbie

    Helen770

    Joined:
    Aug 7, 2015
    Location:
    Atlanta

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