iPhone 5's Home Button Dead

Discussion in 'iPhone' started by in0va3, Oct 4, 2012.

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Does Your Home Button Function Properly?

  1. Always

    33 vote(s)
    86.8%
  2. Most of the time

    1 vote(s)
    2.6%
  3. Sometimes

    0 vote(s)
    0.0%
  4. Rarely

    4 vote(s)
    10.5%
  1. in0va3 macrumors member

    Joined:
    Sep 3, 2010
    Location:
    NYC
    #1
    Hey MacRumors,

    I got my iPhone 5 on Sept. 28 and exchanged it 5 on Oct. 1st because it was scuffed out of the box and got a replacement from the Apple Store. I asked the Genius if I may return it if I accept the replacement and he said no.

    I accepted the replacement iPhone 5 which came from a white box and there was no issues cosmetically. But after 3 days of use, the home button is not working. I was able to use it a few hours ago but now the home button is dead. It might work randomly after 100 clicks but I tried it so many times by pressing lightly and adding pressure but it still wouldn't function. The home button was great on the first iPhone I got but this replacement is malfunctioning.

    My question is, will Apple Store let me replace/return it? And to the users who also have this problem, please tell me about your issue. As much as I like Apple products, I'm starting to be discouraged of getting an iPhone 5. Maybe this is happening because it is an early production unit though.

    Thanks!
     
  2. Zac7 macrumors 6502a

    Joined:
    Jan 9, 2011
    #2
    I would try a restore first and see if that fixes it. When u got the replacement did you restore from a backup? Could be causing an issue.
     
  3. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #3
    Yes you should be able to go back and get it replaced again. Just show them that the home button doesn't work.
     
  4. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #4
    You can have it replaced under warranty as many times as you like providing there is a fault. What the guy was saying to you is by accepting a replacement and not a refund you waive your right to a refund under the exception period.
     
  5. jlake02 macrumors 68020

    jlake02

    Joined:
    Nov 2, 2008
    Location:
    L.A.
    #5
    My iPhone 4's home button got really bad recently but my new i5 button is perfect and very responsive so far.
     
  6. in0va3, Oct 4, 2012
    Last edited: Oct 4, 2012

    in0va3 thread starter macrumors member

    Joined:
    Sep 3, 2010
    Location:
    NYC
    #6
    I just restored it and the problem persists so I think its a hardware problem. I'm wondering if I should return it or replace it when I go to the Apple Store tomorrow... It sucks because I ordered screen protectors yesterday.

    ----------

    So you mean I cannot return the phone if I want to?
     
  7. adztaylor macrumors 68000

    Joined:
    Aug 20, 2009
    Location:
    Preston, UK
    #7
    Same. My iPhone 4 got so unresponsive but my 5 is fine at the moment.
     
  8. in0va3 thread starter macrumors member

    Joined:
    Sep 3, 2010
    Location:
    NYC
    #8
    That's weird because my iPhone 4 is still responsive. The 4 is so durable but the screen feels so small and heavy.
     
  9. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #9
    Correct that's in the terms when you get a warranty replacement
     
  10. in0va3 thread starter macrumors member

    Joined:
    Sep 3, 2010
    Location:
    NYC
    #10
    Why can't I return it? What if I just don't want the iPhone anymore because there are too many problems? I also found dust under the camera lens btw.
     
  11. Ramio macrumors 6502a

    Ramio

    Joined:
    Sep 13, 2011
    Location:
    Houston, TeXas
    #11
    There is no limit. You can replace it as many times as needed as long you have a real issue.
     
  12. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #12
    You can replace it but once you've accepted the replacement you can't ask for a refund
     

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