iPhone 5's Home Button Dead

[in0va3]

Hey MacRumors,

I got my iPhone 5 on Sept. 28 and exchanged it 5 on Oct. 1st because it was scuffed out of the box and got a replacement from the Apple Store. I asked the Genius if I may return it if I accept the replacement and he said no.

I accepted the replacement iPhone 5 which came from a white box and there was no issues cosmetically. But after 3 days of use, the home button is not working. I was able to use it a few hours ago but now the home button is dead. It might work randomly after 100 clicks but I tried it so many times by pressing lightly and adding pressure but it still wouldn't function. The home button was great on the first iPhone I got but this replacement is malfunctioning.

My question is, will Apple Store let me replace/return it? And to the users who also have this problem, please tell me about your issue. As much as I like Apple products, I'm starting to be discouraged of getting an iPhone 5. Maybe this is happening because it is an early production unit though.

Thanks!

 

[Zac7]

Hey MacRumors,

I got my iPhone 5 on Sept. 28 and exchanged it 5 on Oct. 1st because it was scuffed out of the box and got a replacement from the Apple Store. I asked the Genius if I may return it if I accept the replacement and he said no.

I accepted the replacement iPhone 5 which came from a white box and there was no issues cosmetically. But after 3 days of use, the home button is not working. I was able to use it a few hours ago but now the home button is dead. It might work randomly after 100 clicks but I tried it so many times by pressing lightly and adding pressure but it still wouldn't function. The home button was great on the first iPhone I got but this replacement is malfunctioning.

My question is, will Apple Store let me replace/return it? And to the users who also have this problem, please tell me about your issue. As much as I like Apple products, I'm starting to be discouraged of getting an iPhone 5. Maybe this is happening because it is an early production unit though.

Thanks!

I would try a restore first and see if that fixes it. When u got the replacement did you restore from a backup? Could be causing an issue.

 

[Shadowbech]

Yes you should be able to go back and get it replaced again. Just show them that the home button doesn't work.

 

[Gav2k]

You can have it replaced under warranty as many times as you like providing there is a fault. What the guy was saying to you is by accepting a replacement and not a refund you waive your right to a refund under the exception period.

 

[jlake02]

My iPhone 4's home button got really bad recently but my new i5 button is perfect and very responsive so far.

 

[in0va3]

I just restored it and the problem persists so I think its a hardware problem. I'm wondering if I should return it or replace it when I go to the Apple Store tomorrow... It sucks because I ordered screen protectors yesterday.

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You can have it replaced under warranty as many times as you like providing there is a fault. What the guy was saying to you is by accepting a replacement and not a refund you waive your right to a refund under the exception period.

So you mean I cannot return the phone if I want to?

 

[adztaylor]

My iPhone 4's home button got really bad recently but my new i5 button is perfect and very responsive so far.

Same. My iPhone 4 got so unresponsive but my 5 is fine at the moment.

 

[in0va3]

Same. My iPhone 4 got so unresponsive but my 5 is fine at the moment.

That's weird because my iPhone 4 is still responsive. The 4 is so durable but the screen feels so small and heavy.

 

[Gav2k]

I just restored it and the problem persists so I think its a hardware problem. I'm wondering if I should return it or replace it when I go to the Apple Store tomorrow... It sucks because I ordered screen protectors yesterday.

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So you mean I cannot return the phone if I want to?

Correct that's in the terms when you get a warranty replacement

 

[in0va3]

Correct that's in the terms when you get a warranty replacement

Why can't I return it? What if I just don't want the iPhone anymore because there are too many problems? I also found dust under the camera lens btw.

 

[Ramio]

There is no limit. You can replace it as many times as needed as long you have a real issue.

 

[Gav2k]

Why can't I return it? What if I just don't want the iPhone anymore because there are too many problems? I also found dust under the camera lens btw.

You can replace it but once you've accepted the replacement you can't ask for a refund