iPhone 5's Home Button Dead

Does Your Home Button Function Properly?

  • Always

    Votes: 33 86.8%
  • Most of the time

    Votes: 1 2.6%
  • Sometimes

    Votes: 0 0.0%
  • Rarely

    Votes: 4 10.5%

  • Total voters
    38

in0va3

macrumors member
Original poster
Sep 3, 2010
85
0
NYC
Hey MacRumors,

I got my iPhone 5 on Sept. 28 and exchanged it 5 on Oct. 1st because it was scuffed out of the box and got a replacement from the Apple Store. I asked the Genius if I may return it if I accept the replacement and he said no.

I accepted the replacement iPhone 5 which came from a white box and there was no issues cosmetically. But after 3 days of use, the home button is not working. I was able to use it a few hours ago but now the home button is dead. It might work randomly after 100 clicks but I tried it so many times by pressing lightly and adding pressure but it still wouldn't function. The home button was great on the first iPhone I got but this replacement is malfunctioning.

My question is, will Apple Store let me replace/return it? And to the users who also have this problem, please tell me about your issue. As much as I like Apple products, I'm starting to be discouraged of getting an iPhone 5. Maybe this is happening because it is an early production unit though.

Thanks!
 

Zac7

macrumors 6502a
Jan 9, 2011
712
14
Hey MacRumors,

I got my iPhone 5 on Sept. 28 and exchanged it 5 on Oct. 1st because it was scuffed out of the box and got a replacement from the Apple Store. I asked the Genius if I may return it if I accept the replacement and he said no.

I accepted the replacement iPhone 5 which came from a white box and there was no issues cosmetically. But after 3 days of use, the home button is not working. I was able to use it a few hours ago but now the home button is dead. It might work randomly after 100 clicks but I tried it so many times by pressing lightly and adding pressure but it still wouldn't function. The home button was great on the first iPhone I got but this replacement is malfunctioning.

My question is, will Apple Store let me replace/return it? And to the users who also have this problem, please tell me about your issue. As much as I like Apple products, I'm starting to be discouraged of getting an iPhone 5. Maybe this is happening because it is an early production unit though.

Thanks!
I would try a restore first and see if that fixes it. When u got the replacement did you restore from a backup? Could be causing an issue.
 
Comment

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,606
You can have it replaced under warranty as many times as you like providing there is a fault. What the guy was saying to you is by accepting a replacement and not a refund you waive your right to a refund under the exception period.
 
Comment

jlake02

macrumors 68020
Nov 2, 2008
2,259
1
L.A.
My iPhone 4's home button got really bad recently but my new i5 button is perfect and very responsive so far.
 
Comment

in0va3

macrumors member
Original poster
Sep 3, 2010
85
0
NYC
I just restored it and the problem persists so I think its a hardware problem. I'm wondering if I should return it or replace it when I go to the Apple Store tomorrow... It sucks because I ordered screen protectors yesterday.

----------

You can have it replaced under warranty as many times as you like providing there is a fault. What the guy was saying to you is by accepting a replacement and not a refund you waive your right to a refund under the exception period.
So you mean I cannot return the phone if I want to?
 
Last edited:
Comment

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,606
I just restored it and the problem persists so I think its a hardware problem. I'm wondering if I should return it or replace it when I go to the Apple Store tomorrow... It sucks because I ordered screen protectors yesterday.

----------



So you mean I cannot return the phone if I want to?
Correct that's in the terms when you get a warranty replacement
 
Comment

in0va3

macrumors member
Original poster
Sep 3, 2010
85
0
NYC
Correct that's in the terms when you get a warranty replacement
Why can't I return it? What if I just don't want the iPhone anymore because there are too many problems? I also found dust under the camera lens btw.
 
Comment

Gav2k

macrumors G3
Jul 24, 2009
9,217
1,606
Why can't I return it? What if I just don't want the iPhone anymore because there are too many problems? I also found dust under the camera lens btw.
You can replace it but once you've accepted the replacement you can't ask for a refund
 
Comment
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